{"id":43798,"date":"2026-05-18T07:57:16","date_gmt":"2026-05-18T05:57:16","guid":{"rendered":""},"modified":"2026-07-22T09:28:40","modified_gmt":"2026-07-22T07:28:40","password":"","slug":"shipping-from-china-to-thailand-ems-air","status":"publish","type":"docs","link":"https:\/\/ebaoguo.cn\/en\/docs\/shipping-from-china-to-thailand-ems-air\/","title":{"rendered":"China to Thailand EMS Air Freight Line"},"content":{"rendered":"\n<div class=\"ebg-quick-facts\" style=\"background:#f0f9ff;border-left:4px solid #116ebf;border-radius:6px;padding:16px 20px;margin:0 0 24px 0;font-size:15px;line-height:1.6\">\n<p style=\"margin:6px 0\">\ud83d\udce6 Route: <strong>China \u2192 Thailand<\/strong><\/p>\n<p style=\"margin:6px 0\">\ud83d\udcc5 Updated: <time datetime=\"2026-05-13\">2026-05-13<\/time><\/p>\n<p style=\"margin:6px 0\">\ud83d\ude9a Carrier: <strong>Third-party EMS<\/strong><\/p>\n<p style=\"margin:6px 0\">\ud83d\udec3 Customs: <strong>Not included \/ DDU (recipient pays any duty at destination)<\/strong><\/p>\n<\/div>\n\n<!-- ebg-byline --><div style=\"font-size:13px;color:#6b7280;margin:14px 0 18px 0;letter-spacing:0.3px\"><strong style=\"color:#116ebf\">Ebaoguo.com<\/strong><\/div>\n\n\n<!-- ebg-\u4e00\u53e5\u8bdd\u603b\u7ed3 --><div style=\"background:linear-gradient(135deg,#fef3c7 0%,#fde68a 100%);border-left:4px solid #dd9933;padding:14px 20px;border-radius:0 8px 8px 0;margin:18px 0;font-size:14px;line-height:1.7\"><strong style=\"color:#92400e;font-size:15px\">\ud83d\udccb Quick Summary \u00b7 China to Thailand<\/strong><br><strong>Warehouse<\/strong>: Foshan, Guangdong (address provided after registration) \ud83c\uddf9\ud83c\udded \u00b7 <a href=\"https:\/\/m.ebaoguo.com\/#\/pages\/login\/email\" target=\"_blank\" rel=\"noopener\" style=\"color:#dd9933;font-weight:700\">Register free to get your warehouse address \u2192<\/a> \u00b7 <a href=\"https:\/\/cal.ebaoguo.com\/\" target=\"_blank\" rel=\"noopener\" style=\"color:#116ebf;font-weight:700\">\ud83e\uddee Freight Calculator<\/a><\/div><!-- \/ebg-\u4e00\u53e5\u8bdd\u603b\u7ed3 -->\n<p><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<!-- ebg-template-uplift:howto -->\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#116ebf\">How to Ship: 7 Simple Steps \u2014 ship from china to thailand<\/h2>\n\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin:16px 0\">\n<div style=\"border:1px solid #c8dff5;border-radius:8px;padding:14px;background:#f8fafc\"><div style=\"font-size:24px;color:#116ebf;font-weight:700\">\u2460<\/div><div style=\"font-weight:700;margin:6px 0 4px\">Create an Account<\/div><div style=\"font-size:13px;color:#64748b\">Free to register, takes seconds<\/div><\/div>\n<div style=\"border:1px solid #c8dff5;border-radius:8px;padding:14px;background:#f8fafc\"><div style=\"font-size:24px;color:#116ebf;font-weight:700\">\u2461<\/div><div style=\"font-weight:700;margin:6px 0 4px\">Get Your Warehouse Address<\/div><div style=\"font-size:13px;color:#64748b\">Your dedicated warehouse address is available immediately after registration<\/div><\/div>\n<div style=\"border:1px solid #c8dff5;border-radius:8px;padding:14px;background:#f8fafc\"><div style=\"font-size:24px;color:#116ebf;font-weight:700\">\u2462<\/div><div style=\"font-weight:700;margin:6px 0 4px\">Shop Online Using Warehouse Address<\/div><div style=\"font-size:13px;color:#64748b\">Use your warehouse address as the delivery address when shopping<\/div><\/div>\n<div style=\"border:1px solid #c8dff5;border-radius:8px;padding:14px;background:#f8fafc\"><div style=\"font-size:24px;color:#116ebf;font-weight:700\">\u2463<\/div><div style=\"font-weight:700;margin:6px 0 4px\">Declare Your Parcel<\/div><div style=\"font-size:13px;color:#64748b\">Enter the tracking number and declared value in the system<\/div><\/div>\n<div style=\"border:1px solid #c8dff5;border-radius:8px;padding:14px;background:#f8fafc\"><div style=\"font-size:24px;color:#116ebf;font-weight:700\">\u2464<\/div><div style=\"font-weight:700;margin:6px 0 4px\">Warehouse Receives Parcel<\/div><div style=\"font-size:13px;color:#64748b\">You&#8217;ll be notified automatically once the warehouse receives your parcel<\/div><\/div>\n<div style=\"border:1px solid #c8dff5;border-radius:8px;padding:14px;background:#f8fafc\"><div style=\"font-size:24px;color:#116ebf;font-weight:700\">\u2465<\/div><div style=\"font-weight:700;margin:6px 0 4px\">Submit Shipment + Pay<\/div><div style=\"font-size:13px;color:#64748b\">Enter delivery address \u2192 pay shipping fee online<\/div><\/div>\n<div style=\"border:1px solid #c8dff5;border-radius:8px;padding:14px;background:#f8fafc\"><div style=\"font-size:24px;color:#116ebf;font-weight:700\">\u2466<\/div><div style=\"font-weight:700;margin:6px 0 4px\">Receive Your Parcel<\/div><div style=\"font-size:13px;color:#64748b\">Full tracking throughout, sign on delivery<\/div><\/div>\n<\/div>\n<div style=\"text-align:center;margin:18px 0\">\n<a href=\"https:\/\/dashboard.ebaoguo.com\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#116ebf;color:#fff;padding:12px 28px;border-radius:8px;text-decoration:none;font-weight:700\">Register Now \u00b7 Get Your Free Warehouse Address \u2192<\/a>\n<\/div>\n\n<!-- \/ebg-template-uplift:howto -->\n\n<!-- ebg-calc-embed --><!-- \/ebg-calc-embed -->\n<hr class=\"wp-block-separator\"\/><\/div><div class=\"wp-block-group has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#f4f4f4;padding:24px\"><h3 class=\"wp-block-heading has-text-color\" style=\"color:#000000;text-align:left\">China to Thailand EMS Air Freight Line<\/h3><\/p>\n<h4 data-syno-style=\"{&quot;lineHeight&quot;:&quot;&quot;,&quot;paddingBottom&quot;:&quot;&quot;,&quot;paddingTop&quot;:&quot;&quot;,&quot;paddingLeft&quot;:&quot;&quot;,&quot;textAlign&quot;:&quot;&quot;}\" data-syno-marks=\"[{&quot;value&quot;:&quot;12pt&quot;,&quot;_&quot;:&quot;font_size&quot;},{&quot;value&quot;:&quot;Arial&quot;,&quot;_&quot;:&quot;font_family&quot;}]\"><strong>Shipping Rates:<\/strong><\/h4>\n<ul>\n<li><span data-syno-text=\"true\"><span data-syno-text=\"true\">Rate: weight-based \u2014 <a href=\"https:\/\/cal.ebaoguo.com\/\" rel=\"noopener\">check the current EMS tariff in the rate calculator<\/a><\/span><\/span><\/li>\n<li><span data-syno-text=\"true\">Minimum charge is 1 kg (parcels under 1 kg are charged as 1 kg); additional weight is rounded up to the nearest 0.5 kg<\/span><\/li>\n<li data-syno-style=\"{&quot;lineHeight&quot;:&quot;1.5&quot;,&quot;paddingBottom&quot;:&quot;&quot;,&quot;paddingTop&quot;:&quot;&quot;,&quot;paddingLeft&quot;:&quot;&quot;,&quot;textAlign&quot;:&quot;left&quot;}\" data-syno-marks=\"[{&quot;_&quot;:&quot;font_size&quot;,&quot;value&quot;:&quot;11pt&quot;},{&quot;_&quot;:&quot;font_family&quot;,&quot;value&quot;:&quot;Arial&quot;},{&quot;_&quot;:&quot;color&quot;,&quot;value&quot;:&quot;#000000&quot;},{&quot;_&quot;:&quot;background_color&quot;,&quot;value&quot;:&quot;transparent&quot;}]\"><span data-syno-text=\"true\">Chargeable weight: the greater of actual weight or volumetric weight (L \u00d7 W \u00d7 H \u00f7 5000 cm)<\/span><\/li>\n<li><span data-syno-text=\"true\">Example: 2.3 kg is charged as 2.5 kg (rounded up to the next 0.5 kg)<\/span><\/li>\n<\/ul>\n<p><\/p>\n<h4><strong>Duties &amp; Taxes:<\/strong><\/h4>\n<div data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">\n<ul class=\"list-bullet1\">\n<li class=\"ace-line ace-line old-record-id-doxcnwFyWhtpHBQ4PFmymGIZH8d\" data-list=\"bullet\">Customs clearance for this line is handled by China Post<\/li>\n<li class=\"ace-line ace-line old-record-id-X082dGa2aoAykex8zvyc4XR7n7c\" data-list=\"bullet\">Duties and taxes are not included in the shipping fee<\/li>\n<li class=\"ace-line ace-line old-record-id-X082dGa2aoAykex8zvyc4XR7n7c\" data-list=\"bullet\">If any duties or taxes are assessed, customs will issue a payment request directly to the recipient<\/li>\n<\/ul>\n<\/div>\n<p><div style=\"background:#f9fafb;border-left:4px solid #6b7280;padding:14px 18px;border-radius:6px;margin:14px 0;color:#374151;font-size:14px;line-height:1.7\"><\/p>\n<p class=\"title\"><span class=\"mm-editor-clipboard\" data-json=\"%7B%22type%22%3A%22text%22%2C%22data%22%3A%5B%7B%22type%22%3A1%2C%22style%22%3A%7B%7D%2C%22text%22%3A%22%E6%98%93%E5%8C%85%E8%A3%B9%E4%BD%9C%E4%B8%BA%E4%B8%AD%E5%9B%BD%E9%82%AE%E6%94%BF%E7%9A%84%E4%BB%A3%E7%90%86%EF%BC%8C%E4%B8%8D%E8%B4%9F%E8%B4%A3%E7%9B%AE%E7%9A%84%E5%9C%B0%E5%9B%BD%E6%B8%85%E5%85%B3%E5%8F%8A%E5%85%B3%E7%A8%8E%E8%B4%A3%E4%BB%BB%22%7D%5D%7D\">Ebaoguo acts as an agent for China Post and is not responsible for customs clearance or import duties at the destination country<\/span><\/p>\n<p><span class=\"mm-editor-clipboard\" data-json=\"%7B%22type%22%3A%22text%22%2C%22data%22%3A%5B%7B%22type%22%3A1%2C%22style%22%3A%7B%7D%2C%22text%22%3A%22%E6%98%93%E5%8C%85%E8%A3%B9%E4%B8%8D%E5%AF%B9%E5%AE%A2%E6%88%B7%E7%94%B3%E6%8A%A5%E5%86%85%E5%AE%B9%E8%B4%9F%E8%B4%A3%EF%BC%8C%E5%AE%A2%E6%88%B7%E9%9C%80%E4%B8%BB%E5%8A%A8%5Cb%E5%A6%82%E5%AE%9E%E5%87%86%E7%A1%AE%E7%94%B3%E6%8A%A5%E5%8C%85%E8%A3%B9%E5%86%85%E5%AE%B9%EF%BC%8C%E5%B9%B6%E5%AF%B9%E7%94%B3%E6%8A%A5%E5%86%85%E5%AE%B9%E5%92%8C%E4%BB%B7%E5%80%BC%E8%B4%9F%E8%B4%A3%22%7D%5D%7D\">Ebaoguo is not responsible for the accuracy of customs declarations. Customers must proactively and accurately declare the contents and value of their parcels, and are solely responsible for their declarations<\/span><\/div><\/p>\n<h4 data-syno-style=\"{&quot;lineHeight&quot;:&quot;1.5&quot;,&quot;paddingBottom&quot;:&quot;&quot;,&quot;paddingTop&quot;:&quot;&quot;,&quot;paddingLeft&quot;:&quot;&quot;,&quot;textAlign&quot;:&quot;left&quot;}\" data-syno-marks=\"[{&quot;value&quot;:&quot;12pt&quot;,&quot;_&quot;:&quot;font_size&quot;},{&quot;value&quot;:&quot;Arial&quot;,&quot;_&quot;:&quot;font_family&quot;}]\"><span data-syno-text=\"true\"><strong>Transit Time<\/strong><\/span><\/h4>\n<ul>\n<li>Dispatched Monday to Friday (excluding Chinese public holidays). Once payment is confirmed, the warehouse will hand over the parcel to China Post on the next business day<\/li>\n<\/ul>\n<p><\/p>\n<h4 data-syno-style=\"{&quot;lineHeight&quot;:&quot;1.5&quot;,&quot;paddingBottom&quot;:&quot;&quot;,&quot;paddingTop&quot;:&quot;&quot;,&quot;paddingLeft&quot;:&quot;&quot;,&quot;textAlign&quot;:&quot;left&quot;}\" data-syno-marks=\"[{&quot;value&quot;:&quot;12pt&quot;,&quot;_&quot;:&quot;font_size&quot;},{&quot;value&quot;:&quot;Arial&quot;,&quot;_&quot;:&quot;font_family&quot;}]\"><span data-syno-text=\"true\"><strong>Last-Mile Delivery<\/strong><\/span><\/h4>\n<ul>\n<li><span class=\"mm-editor-clipboard\" data-json=\"%7B%22type%22%3A%22text%22%2C%22data%22%3A%5B%7B%22type%22%3A1%2C%22style%22%3A%7B%7D%2C%22text%22%3A%22%E5%8A%A0%E6%8B%BF%E5%A4%A7%E9%82%AE%E6%94%BF%22%7D%5D%7D\">Delivered by Thailand Post<\/span><\/li>\n<\/ul>\n<p><\/p>\n<h4><strong>What Can I Send (General Goods)?<\/strong><\/h4>\n<div data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">\n<div class=\"ace-line ace-line old-record-id-L0eKdGSsQoiw8exWEVwcCiwvnag\">General goods, clothing, shoes, decorations, handicrafts<\/div>\n<\/div>\n<p><p><\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\"><strong style=\"font-size: 21px;\">What Cannot Be Sent<\/strong><\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">This refers to goods that are prohibited from being imported into or exported from Thailand.<\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">Examples of prohibited items include:<\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">Narcotics \u00b7 Obscene materials \u00b7 Counterfeit trademarked goods and intellectual property infringing items<\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">Counterfeit currency or coins \u00b7 Protected animals or CITES-listed wildlife<\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">Counterfeit and fake products are prohibited from entering Thailand, including counterfeit currency and replica shoes, clothing, hats, jewellery, etc.<\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">As well as pirated books, discs, electronic products, etc.<\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">All items prohibited by customs and airlines are strictly forbidden<\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">For more prohibited items, please refer to the restricted goods list at the bottom of our website<\/p>\n<p data-page-id=\"JWMZd4S22o8fhuxbRFvcjUsNnyh\">Some items are prohibited from import. If you are unsure whether an item can be brought into Thailand, please contact us.<\/p>\n<p><\/p><div style=\"background:#f9fafb;border-left:4px solid #6b7280;padding:14px 18px;border-radius:6px;margin:14px 0;color:#374151;font-size:14px;line-height:1.7\"><\/p>\n<h4 class=\"title\"><a href=\"https:\/\/ebaoguo.cn\/what-can-i-bringing-or-mailing-goods-to-thai\/\"><strong>What items can I bring or mail into Thailand?<\/strong><\/a><\/h4>\n<p><\/div><\/p>\n<h4><strong>Important Notes<\/strong><\/h4>\n<ol>\n<li>Consolidation service available: parcels with an actual weight not exceeding 10 kg can be consolidated; the combined actual weight after consolidation must not exceed 30 kg<\/li>\n<li>Each box is charged separately; weights are not combined<\/li>\n<li>For individual items, no single side may exceed 110 cm, and the total of all three sides must be less than 300 cm<\/li>\n<li>Payment is required before dispatch. You can download an Invoice issued by Ebaoguo&#8217;s Australian company from the website (inclusive of any prepaid amounts)<\/li>\n<li>We are responsible for parcel transportation only. We are not liable for incorrect or missing quantities dispatched by the seller, nor for discrepancies in colour, size, or style, nor for defects such as loose stitching, colour fading, or melting during transit. You may select additional services when submitting your parcel to verify item quantities and inspect product quality<\/li>\n<li>Accurate declaration is required. If goods are misdeclared or under-declared and are seized, confiscated, or destroyed by customs, shipping fees will not be refunded. Any additional costs incurred will be borne by the customer.<\/li>\n<li>Insurance can be purchased at 5% of the declared value. A purchase invoice for the goods must be provided. Insurance must be purchased before dispatch. Insurance covers loss only \u2014 damage is not covered. Maximum compensation is the equivalent of AU$500 (inclusive of shipping fees).<\/li>\n<li>If no insurance is purchased, compensation for loss is limited to 2 times the shipping fee. Damage and all other forms of loss are not covered.<\/li>\n<\/ol>\n<p><strong>Notes regarding delivery addresses:<\/strong><\/p>\n<ul>\n<li>Mail addressed to PO Box holders must include the recipient&#8217;s residential address and phone number;<br \/>\n&#8212; International parcels are not accepted at Parcel Locker addresses<\/li>\n<li>If destination customs identifies prohibited or non-importable goods in a parcel, the goods will be confiscated or returned. Shipping fees are non-refundable. Return shipping costs are the responsibility of the sender.<\/li>\n<li><span class=\"mm-editor-clipboard\" data-json=\"%7B%22type%22%3A%22text%22%2C%22data%22%3A%5B%7B%22type%22%3A1%2C%22style%22%3A%7B%7D%2C%22text%22%3A%22%E5%A6%82%E6%9C%AA%E8%83%BD%E7%AC%A6%E5%90%88%E6%B8%85%E5%85%B3%E8%A6%81%E6%B1%82%EF%BC%8C%E6%88%96%E4%BC%9A%E5%AF%BC%E8%87%B4%E9%82%AE%E4%BB%B6%E5%BB%B6%E8%AF%AF%E6%B4%BE%E9%80%81%E6%88%96%E9%82%AE%E4%BB%B6%E8%A2%AB%E9%80%80%E5%9B%9E%E5%AF%84%E4%BB%B6%E4%BA%BA%EF%BC%8C%20%E8%BF%90%E8%B4%B9%E4%B8%8D%E9%80%80%22%7D%5D%7D\">If customs clearance requirements are not met, delivery may be delayed or the parcel may be returned to the sender. Shipping fees are non-refundable<\/span><\/li>\n<li>If an address change is required after a shipping label has been issued, an additional fee applies per consignment (AUD 25 per waybill)<\/li>\n<\/ul>\n<p><strong>The carrier accepts no liability in the following circumstances:<\/strong><\/p>\n<ul>\n<li>Force majeure events, including but not limited to: earthquakes, tornadoes, storms, floods, heavy fog, war, air disasters or embargoes, riots or civil disturbances, strikes, etc.<\/li>\n<li>Inherent defects or characteristics of the parcel contents.<\/li>\n<li>Claims not submitted by the sender within four months from the date of dispatch.<\/li>\n<li>Parcels containing prohibited or restricted items that are confiscated or otherwise dealt with by government authorities in accordance with relevant laws and regulations.<\/li>\n<li>Any claim arising after the outer packaging is found intact and the parcel has been signed for by the recipient.<\/li>\n<li>Indirect financial losses resulting from loss, shortage, or damage to parcels, or other losses caused by delivery delays.<\/li>\n<li>Losses exceeding the applicable compensation limit.<\/li>\n<\/ul>\n<p><\/div><div class=\"wp-block-group has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#f4f4f4;padding:24px\"><h4 class=\"wp-block-heading has-text-color\" style=\"color:#000000;text-align:left\">Prohibited and Restricted Items<\/h4><ul style=\"list-style:none;padding:0;margin:12px 0;display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px\"><li style=\"background:#fff;border:1px solid #fecaca;border-radius:8px;padding:10px 14px;font-weight:600;color:#991b1b\">\ud83d\udeab Counterfeit goods<\/li><li style=\"background:#fff;border:1px solid #fecaca;border-radius:8px;padding:10px 14px;font-weight:600;color:#991b1b\">\ud83d\udeab Firearms, ammunition and weapons<\/li><li style=\"background:#fff;border:1px solid #fecaca;border-radius:8px;padding:10px 14px;font-weight:600;color:#991b1b\">\ud83d\udeab Illegal drugs and narcotics<\/li><\/ul><p><\/p>\n<p style=\"text-align: center;\"><strong>Firearms, Ammunition and All Weapons<\/strong><\/p>\n<p><\/p><p><\/p>\n<p style=\"text-align: center;\"><strong>Illegal Drugs and Narcotics<\/strong><\/p>\n<p><\/p><\/div><div class=\"wp-block-group has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#f4f4f4;padding:24px\"><h3 class=\"wp-block-heading\">How Irregular Parcels Are Measured<\/h3><p><strong>\u2460 Standard Parcel Measurement:<\/strong><\/p>\n<p>For parcels in standard carton dimensions, volumetric weight is calculated using the carton&#8217;s length, width, and height.<\/p><figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/ebaoguo.cn\/wp-content\/uploads\/2021\/01\/7.png\" alt=\"How Irregular Parcels Are Measured - China to Thailand EMS Air Freight Line\" \/><\/figure><p><strong>\u2461 Curved Parcel Measurement:<\/strong><\/p>\n<p>If the sides of a carton bulge outward due to pressure from the contents, the longest side of the parcel is used for calculation.<\/p><figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/ebaoguo.cn\/wp-content\/uploads\/2021\/01\/8.png\" alt=\"How Irregular Parcels Are Measured - China to Thailand EMS Air Freight Line\" \/><\/figure><p><strong>\u2462 Irregular Parcel Measurement:<\/strong><\/p>\n<p>If the actual size of the goods requires irregular packaging, volumetric weight is calculated based on the longest side of the parcel.<\/p><figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/ebaoguo.cn\/wp-content\/uploads\/2021\/01\/9.png\" alt=\"How Irregular Parcels Are Measured - China to Thailand EMS Air Freight Line\" \/><\/figure><\/div><div class=\"wp-block-group has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#f4f4f4;padding:24px\"><h4 class=\"wp-block-heading has-text-color\" style=\"color:#000000;text-align:left\">Frequently Asked Questions<\/h4><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"border:1px solid #c9d8ea;border-radius:8px;padding:14px 20px;margin-bottom:8px;background:#fff\"><summary style=\"font-weight:600;font-size:15px;color:#116ebf;cursor:pointer\">I want to self-collect from your warehouse \u2014 can I leave the address blank when submitting a waybill?<\/summary><div style=\"margin-top:10px;font-size:14px;line-height:1.7\">No \u2014 whether you choose delivery or self-collection, you must provide your real name (matching your passport or driver licence) and an address that matches your billing documents (utility, phone, or bank statement). We use this information for the customs declaration; any customs costs caused by incorrect information are the customer&#8217;s responsibility.<\/div><\/details>\n\n\n<div class=\"ebg-cn-warehouse-policy\" style=\"background:#f0f9ff;border:1px solid #bfdbfe;border-radius:8px;padding:18px 20px;margin:20px 0\"><p style=\"margin:0 0 12px;font-weight:700;font-size:15px;color:#1e40af\">\ud83c\udfed China Warehouse Policy<\/p><ul style=\"margin:0;padding-left:20px;font-size:14px;line-height:1.9;color:#374151\"><li>\ud83d\udcc5 <strong>Free storage: 60 days<\/strong> (\u00a51\/parcel\/day charged after the free period)<\/li><li>\u26a0\ufe0f <strong>Unclaimed parcels cleared after 45 days<\/strong><\/li><li>\ud83d\udce6 <strong>Free consolidation: up to 30 packages per waybill<\/strong><\/li><li>\ud83d\udcb0 <strong>Excess handling fee:<\/strong> if a waybill exceeds 30 packages, fee = <code>total packages \u00d7 \u00a51<\/code> (e.g. 40 packages \u2192 40 \u00d7 \u00a51 = \u00a540)<\/li><\/ul><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"contact\">Contact Us<\/h2><div class=\"wp-block-columns is-not-stacked-on-mobile ebg-contact-4col ebg-contact-grid is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p style=\"text-align:center;margin:0 0 4px;font-weight:700;font-size:14px;color:#374151\">WeChat<\/p><p style=\"text-align:center;margin:0 0 10px;font-size:12px;color:#6b7280\">Scan to add<\/p><figure class=\"wp-block-image size-medium\" style=\"margin:0 auto;text-align:center\"><a href=\"https:\/\/work.weixin.qq.com\/kfid\/kfcd0d94a1ce38bfcd3\" target=\"_blank\" rel=\"noopener nofollow\"><img decoding=\"async\" src=\"https:\/\/ebaoguo.cn\/wp-content\/uploads\/2026\/07\/wechat-cs-support-en-200x200.png\" alt=\"WeChat QR code\" style=\"max-width:140px;width:100%;height:auto;margin:0 auto\" \/><\/a><\/figure><\/div><div class=\"wp-block-column 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