{"id":29021,"date":"2021-11-01T18:40:28","date_gmt":"2021-11-01T08:40:28","guid":{"rendered":"https:\/\/ebaoguo.com\/china-return-process\/"},"modified":"2026-05-22T22:24:22","modified_gmt":"2026-05-22T20:24:22","slug":"china-return-process","status":"publish","type":"post","link":"https:\/\/ebaoguo.cn\/en\/china-return-process\/","title":{"rendered":"China Warehouse Return to Supplier Process"},"content":{"rendered":"\n<p><strong>Please note that charges will apply when you choose to return your parcels.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I. Return of Unsubmitted Parcels\uff08China\uff09<\/h2>\n\n\n\n<ul>\n<li>Consolidation service is not provided for return parcels.<\/li>\n<li>If you only need to return part of the goods in the parcel, please choose the split-box service first and then submit the local address.<\/li>\n<li>For parcels over 30kg, a surcharge of 15 AUD per package (warehouse handling fee) will be charged for overweight. If a forklift is needed, an additional forklift usage fee of 25 AUD will be charged.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">1. Return Small Parcels to the Seller (with Pickup Code provided by Seller&#8217;s Merchant)<\/h3>\n\n\n\n<ul>\n<li>Return Fee: 0<\/li>\n<li>Warehouse pickup time: Monday to Friday, 12:00\u201317:00 (Beijing time, excluding holidays).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Return \/ Forward Small Parcels to a Local Address (Directly Submit the Local Address in the System)<\/h3>\n\n\n\n<ul>\n<li>Return Fee: AU$2.00 per parcel.<\/li>\n<li>Submit the local address directly in the system.<\/li>\n<li>China local shipping charges: First weight is AU$3.00\/kg, additional weight is AU$2.00\/kg, calculated based on the chargeable weight.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">II. Return for Submitted Parcels<\/h2>\n\n\n\n<ol>\n<li>Consolidation is an irreversible operation, and the warehouse does not provide separate returns or unpacking services for parcels that are already being packed and ready to despatch.<\/li>\n<li>Any consolidation charges that apply are non-refundable.<\/li>\n<li>Returns or forwarding options:\n<ul>\n<li><strong>Ebaoguo to organise shipping service:<\/strong>\n<ul>\n<li>The chargeable weight of the waybill (comparison between actual weight and volume weight, taking the larger value) will be charged.<\/li>\n<li>The first weight is AU$5.00\/kg; the additional weight is AU$4.00\/kg.<\/li>\n<li>Please provide the local address by contacting customer service directly for amendment.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Account holder to organise shipping service:<\/strong>\n<ul>\n<li>Organise local courier for warehouse pickup.<\/li>\n<li>Return Fee: AU$2.00 \u00d7 each parcel&#8217;s chargeable weight.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>If the shipment incurs additional service fees, they must be paid in full.<\/li>\n<li>For return parcels over 30kg, a surcharge of 15 AUD per package (warehouse handling fee) will be charged for overweight.<\/li>\n<\/ol>\n\n\n\n<p>Not sure how the weight and dimensions of your return will affect the cost? Use the <a href=\"https:\/\/cal.ebaoguo.com\" rel=\"noopener\">Ebaoguo shipping calculator<\/a> at cal.ebaoguo.com to get an instant estimate before you decide which return option suits you best.<\/p>\n\n\n\n<p>If you want to return something you bought, let me guide you step by step on how to do it.<\/p>\n\n\n\n<p>Using Taobao as an example for returning goods with a pickup code:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Apply for a return on Taobao<\/h3>\n\n\n\n<p>Open the Taobao app, and click on &#8220;My Taobao&#8221; in the lower right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"\" alt=\"China\" \/><\/figure>\n\n\n\n<p>Open &#8220;My Orders&#8221; and find the order you want to return, then click on it. After entering the order details, click on &#8220;Return\/Exchange&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"\" alt=\"My Orders \u2014 Return\/Exchange\" \/><\/figure>\n\n\n\n<p>Select &#8220;Return and Refund&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"\" alt=\"Return and Refund selection\" \/><\/figure>\n\n\n\n<p>Select &#8220;Pickup Service&#8221; as the return method, and choose the warehouse address of Ebaoguo as the pickup address <span style=\"color:#ff0000;\">(select Monday to Friday, 11:00\u201317:00 for the return time)<\/span>. If you haven&#8217;t registered yet, head to <a href=\"https:\/\/dashboard.ebaoguo.com\" rel=\"noopener\">dashboard.ebaoguo.com<\/a> to create an account and retrieve your dedicated Ebaoguo warehouse address.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"\" alt=\"Pickup Service selection with Ebaoguo warehouse address\" \/><\/figure>\n\n\n\n<p>Once the seller approves the return, you will receive a pickup code.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"\" alt=\"Pickup code confirmation screen\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Submit the package for a return via the Ebaoguo global forwarding system<\/h3>\n\n\n\n<p>Select the China warehouse, then click on the parcel that needs to be returned under the parcel list <span style=\"color:#ff0000;\">(Note: do not tick it, just click on it).<\/span><\/p>\n\n\n\n\n\n\n\n<div style=\"background:#f0f9ff;border:1px solid #c8dff5;border-radius:10px;padding:18px 22px;margin:28px 0;font-size:14.5px;line-height:1.8\">\n<p style=\"margin:0 0 8px;font-weight:700;color:#0f172a\">\ud83d\udce6 Ship or Return with Ebaoguo<\/p>\n<p style=\"margin:0 0 6px\">Want to know the cost before committing to a return? Use the <a href=\"https:\/\/cal.ebaoguo.com\" rel=\"noopener\">shipping calculator<\/a> \u2014 enter origin, destination, and weight for an instant quote.<\/p>\n<p style=\"margin:0 0 6px\">How it works: register at <a href=\"https:\/\/dashboard.ebaoguo.com\" rel=\"noopener\">dashboard.ebaoguo.com<\/a> to get your dedicated warehouse address \u2192 send or return parcels to the warehouse \u2192 declare, choose a shipping line, and we handle the rest.<\/p>\n\n<\/div>\n\n<div style=\"font-size:13px;color:#475569;margin-top:20px\">\ud83d\udcda \u53c2\u8003\uff1a<a href=\"https:\/\/www.abf.gov.au\/importing-exporting-and-manufacturing\/prohibited-goods\" target=\"_blank\" rel=\"noopener nofollow\">Australian Border Force<\/a><\/div>\n\n\n<div style=\"text-align:center;margin:28px 0 16px 0;font-weight:600;font-size:15px\">\u8054\u7cfb\u6211\u4eec<\/div>\n\n\n<div style=\"text-align:center;margin:8px 0\">\u5fae\u4fe1\u5ba2\u670d(\u626b\u7801\u6dfb\u52a0)<\/div>\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/ebaoguo.cn\/wp-content\/uploads\/2020\/06\/wechat_ebaoguo.png\" alt=\"\u5fae\u4fe1\u5ba2\u670d\u4e8c\u7ef4\u7801\" \/><\/figure>\n\n\n<div style=\"text-align:center;margin:8px 0\"><a href=\"https:\/\/wa.me\/message\/UIZ4LXUW4I5CB1\" target=\"_blank\" rel=\"noopener noreferrer\">Whatsapp\u5ba2\u670d(\u70b9\u51fb\u6dfb\u52a0)<\/a><\/div>\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/ebaoguo.cn\/wp-content\/uploads\/2021\/04\/IMG_20240916_015013.png\" alt=\"WhatsApp\u5ba2\u670d\u4e8c\u7ef4\u7801\" \/><\/figure>\n\n\n<div style=\"text-align:center;margin:8px 0\">\u5fae\u4fe1\u5c0f\u7a0b\u5e8f(\u626b\u4e00\u626b)<\/div>\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/ebaoguo.cn\/wp-content\/uploads\/2022\/06\/mini.jpg\" alt=\"\u5fae\u4fe1\u5c0f\u7a0b\u5e8f\u4e8c\u7ef4\u7801\" 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Return of Unsubmitted Parcels\uff08China\uff09 Consolidation service [&hellip;]","wpml_translations":[{"locale":"zh_CN","language_code":"zh-hans","id":19824},{"locale":"zh_TW","language_code":"zh-hant","id":24639},{"locale":"en_AU","language_code":"en","id":29021}],"_links":{"self":[{"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/posts\/29021"}],"collection":[{"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/comments?post=29021"}],"version-history":[{"count":0,"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/posts\/29021\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/media\/17792"}],"wp:attachment":[{"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/media?parent=29021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/categories?post=29021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ebaoguo.cn\/en\/wp-json\/wp\/v2\/tags?post=29021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}