Each parcel has a gross weight and dimension weight.

For most international shipping, carriers charge a greater value between the actual and the dimensional weight based on the box size.

The dimension weight of international parcels is calculated as Lenth(cm)*Width(cm)*Height(cm)/5000.

For example, a 3kg package with the dimensions like 18x30x40, like a Quilt for instance, may be charged at a weight of 4.32kg depending on the carrier.

Weight and size limits vary by carrier. For the most accurate information, please check out our Shipping Calculator page.

A heavy package surcharge may apply to any package 30 kg or heavier. In addition, a manual handling processing surcharge may apply to any package over 120cm.

China warehouse: 90 days free storage from the date inbound, then will charge ￥5/per day for each parcel under 20KG

Australia warehouse: 90 days free storage from the date inbound, then will charge AU$1/per day for each parcel under 20KG

Malaysia warehouse: 60 days free storage from the date inbound, then will charge RM$2/per day for each parcel under 20KG

All warehouses will discard your package after 120 days without notifying you

The package contents will be photographed when we receive them; you can check the contents from the image.

If you need our assistance to check the packing list, like colour or quantity, it will incur extra cost; please check the additional service when you submit or contact us.

For each incoming package, the warehouse will take at least three photos.

• A photo of the package label
• The image of the package on the scale
• The image of the package after unpacking

If the parcel is damaged, We will take additional photos of the damage and upload them to package detail.

Please immediately enter your package and tracking number in the 【Expected Package】 from MY account to help us locate it.

When no suite ID exists on a package, we place the packages in the unclaimed packages account. If your package was delivered and has not been entered into your account within three business days, please contact us by providing the tracking number to assist our investigation.

We will email you once your package is checked in and entered into your account. Check your spam box if you don’t receive an email.

After your packages arrive at our warehouse, you need to submit them. Select your packages in the parcel list, submit them with your shipping address, select the shipping service and fill out the custom declaration form; also, you can choose extra services when submitting.

Please note that if you send all packages to the same receiver, please submit them together.

It will take up to 4 business days to process your order; once we have processed your Shipment, you will get an SMS and Email notification.

Logged your account, and find Shipment with the awaiting payment tag in 【 Shipment 】

Yes, the return fee may charge when you submit with the local address.

We will charge AU$3.5 for each returned parcel.