How to avoid damage and delays
Little details when packing your goods can cause damage or delay your shipment. Here's what you can do to help ensure every box you send arrives on time and in perfect condition.
A guide to stronger boxes
1. Choose quality
Used boxes lose strength. Ensure your box is rigid and dry, with no punctures or damage.
2. Avoid empty space
Too much padding reduces stacking strength. Avoid boxes that are too big for their contents and require excessive padding. Otherwise they risk getting crushed.
3. Heavy boxes
For International Shipping, we can accept boxes up to 70 kg without a pallet, but please put a "HEAVY" label on boxes over 20 kg. For Domestic Shipping, we encourage customers to use pallets on any boxes that weigh over 30kgs. As with International Shipping, please attach a "HEAVY" label on all boxes over 20kg.
4. Seal with an H
Use proper sealing tape in an H pattern on the top and bottom – don’t use string or rope. If your box is heavy, consider strapping it.
5. Label clearly
Remove old labels. Affix new labels on top, so the barcode is flat (not folded over the edge). Place a copy of the label inside the box.
