• 1. The cut-off time for order submission is 4 pm every Wednesday. The transit time is 4-6 working days.
     (There will be a delay if there are flight cancellations, flight delays or any public holiday occurs.)
  2. Tracking will be available once the shipment has been dispatched.
  3. All supplements, cosmetics, snacks must-have product barcode.
  4. One address per consignee per shipment with a maximum chargeable weight of 30kg. If multi-parcels are to be sent, please choose to combine parcels or by different consignees.
  5. Customs declaration is required to be filled for custom clearance. Incorrectly declare value can result in paying duties, taxes, and charges that occur.

1. 1. Airfreight chargeable weight is comparing the actual weight and volume weight and take greater value. Calculation method: parcel size (cm) length x width x height / 5000.
   2. Shipping cost from Australia to Singapore is calculated by Chargeable weight of each parcel AUD15.00/kg，1KG rounded up (minimum 1kg)

Singapore’s de minimis rate is SGD$400 where there are no taxes charged on imports entering the country. If the value of your goods exceeds SGD 400, you’ll have to pay goods and service tax (GST) of 9.5% (include admin fees) to Singapore’s customs. Make sure all receipt is kept for custom purposes.

• Insurance must be selected and paid before shipment dispatch.
• Insurance is not compulsory and the insurance fee is 5% of the declared value (in Australian dollars).
• Please note that the standard limitations and exclusions of liability set out in the EBAOGUO Terms and Conditions will apply if you do not purchase insurance for your shipments. Without purchased insurance, in case of loss, only the postage will be compensated（Up to AUD$150.00）.
• The maximum amount of insurance compensation for a shipment is 1,000 Australian dollars.
• If the parcels are not received within 60 working days after dispatched, they will be confirmed as lost (this applies to airfreight shipments).
• When you declare insurance, you will need to provide proof of purchase, such as invoices or payment records, which need to match the amount you declared in the shipment.
• Insurance can only compensate for losses, not damages of the parcel.
• For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.cn, please make sure you send all supporting documents and shipment numbers in the email.

1. Incorrect declaration of the cargo leads to any delays in shipments.
2. Improper or insufficient packing, securing, marking, or addressing the shipments.
3. Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
4. Any damage in transit for fragile items.
5. Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
6. Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
7. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
8. Damage, delay, or loss of any shipment containing any prohibited item.

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