Shipping from Malaysia to Australia Express Service
If you need send parcel from Australia to Malaysia, please check from Shipping from Australia to Malaysia
How to use EBAOGUO service shipping from Malaysia to Australia?
Step 1: Sign up and get your EBAOGUO Malaysia Address with your unique Suite ID
Step 2: Shop in any Malaysia Store (Online or prepared by yourself) and ship it to your Malaysia EBAOGUO warehouse address
Step 3: You’ll be notified via email once your packages have arrived at our EBAOGUO Malaysia warehouse.
Step 4: Submit all packages in “My Parcels” by filling out an Australian address and a customs declaration form
Step 5: We will process your packages after your request is submitted.
Step 6: The final billing summary will be emailed to you once we’ve packed your packages. Once payment is received, we will dispatch your packages on the next shipping day.
Important Shipping Guidelines (Export from Malaysia to Australia )
- Dispatch every working days from Monday to Friday. The transit time is 4-6 working days.
(There will be a delay if there are flight cancellations, flight delays, customs held or any public holiday occurs.) - Multiple parcels for 1 consignee are allowed, postage will be based on the total chargeable weight for the shipment, Max 25 parcels per shipment.
- Shipment charges are calculated according to the higher actual or volumetric weight and any shipment may be re-weighed and re-measured by our related courier to confirm this calculation.
- The minimum charge is 1kg, then will be calculated as 1kg round up
- Please make sure the weight of a single package is not more than 30kg, and the longest single side is not more than 80cm. For over-length and overweight parcels, please contact customer service for extra charges.
- Ebaoguo price calculator includes fuel surcharge, peak surcharge, and remote delivery area charge. Does not include any extra charges that occur in the destination country, such as customs fee, change of address fee, second attempt delivery fee. If there are relevant costs occurs, we will contact the sender to pay the outstanding fees.
Customs charges must be paid in addition by the receiver when delivery is made.
Ebaoguo shall not be responsible for any local customs charges, import taxes or duties, temporary import-export charges, shipment return charges, or any similar charge(s) incurred.
Upon receipt of the goods, the consignee must pay additional charges (if incurred). Australia’s Import duty-free declaration limit for individuals is AUD$1000. If the declaration exceeds AUD$1000, GST and Import Duty will be generated (subject to the actual tax bill).
We will contact you if there is any difference in your declared weight with our actual billed weight for any underpayment or additional charges[/mkb-info]
Size & weight guidelines for single parcel
- The maximum weight for a single parcel you can send from Malaysia to Australia is 30kg.
- The longest side is 100cm.
- The maximum girth is 80cm. The two shortest sides are used to calculate girth. (width + height) x 2 = girth.
- Charged weight is accumulated for a single shipment.
- One Shipment (same receiver) can have up to 25parcels.
We offer a consolidation service.
Once the service has been selected, we will try to put all your individual packages into one box to reduce the freight costs.
Dimension Weight vs Actual Weight
What is Actual weight?
The actual weight of a parcel is its actual gross weight measured in kg/s when you put on the scale.
What is Dimension weight?
Dimension weight（aka: Volumetric weight） is the ‘volume’ a package occupies (example; the physical size of a package)
Dimension weight is calculated by the （ Length x Height x Width / 5000）.
To determine a parcel’s dimension weight in kg, we use measurements in centimeters.
What is Chargeable weight?
Chargeable weight is the actual gross weight or the volumetric weight of the parcels shipment – whichever is greater.
See example below of how to measure regular, irregular shaped parcels, and satchels
Australia Import Regulations
A. You can check the Department of Agriculture, Water, and the Environment website for what you can bring and mail into Australia from the link below.
https://www.agriculture.gov.au/travelling/bringing-mailing-goods
B. For a personal importation scheme, you can check the link below: https://www.tga.gov.au/personal-importation-scheme
C. We are not responsible for any actions taken by the Australian Customs, including the request for import permits or pre-clearance documents, the prohibition of the import of declared products, the consignee’s request for duties, etc.
D. Note: If the above-mentioned contraband has been included in the packaging or has not been declared truthfully, which results in any form of return, fine, or even criminal penalties that have nothing to do with our company, the receiver will need to be responsible for it.
E. All export parcels will go through X-Ray inspection, and please do not take any chance to bring contraband. If detected by the airline, the parcels will be returned within 7-10 working days. A return fee of AUD$25 will be charged for a single parcel.
Ebaoguo has no control over any customs queries and charges that may arise.
Customs charges must be paid in addition by the receiver when delivery is made.
Prohibited and restricted goods
It’s your responsibility
It’s the shipper’s responsibility to ensure dangerous goods are correctly declared, packed and labelled with the right documentation for the countries of origin, transit and destination.
Counterfeit Goods
Guns, Ammunition and All Weapons
Illegal Drugs and Narcotics
Prohibited items
The Biosecurity Act 2015 currently imposes restrictions on many foods and ingredients, including:
- eggs and egg products;
- fresh fruit and vegetables;
- seeds and nuts;
- dairy products; and
- uncanned meat.
- Perfume
- Tobacco / vaping-related
- Anything weapon-related
- Alcohol
- Explosive/flammable items
- Chemicals
- Radioactive materials
- Drugs
- Counterfeit items
Note: If the prohibited goods in the above categories are carried in the parcel, or if they are not correctly declared, resulting in any form of return parcel or fine, or even criminal punishment, the sender will need to responsible for any costs occurs.
All export parcels will be checked by X-Ray. Please make sure no prohibited items in the parcel. If found by the airline company, the parcel will be returned within 7-10 working days. There will be return fees of AUD$25/parcel.
If you are not sure whether the item can be mailed,
please contact customer service.
Wechat ID: ebaoguocomau or ebaoguo12
Whatsapp ID: +61432217654 or +601128196610
LineID: baoguo.com.au
Insurance
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Insurance
- Insurance must be selected and paid before shipment dispatch.
- Insurance is not compulsory and the insurance fee is 5% of the declared value (in Australian dollars).
- Please note that the standard limitations and exclusions of liability set out in the EBAOGUO Terms and Conditions will apply if you do not purchase insurance for your shipments. Without purchased insurance, in case of loss, only the postage will be compensated（Up to AUD$300.00）.
- The maximum amount of insurance compensation for a shipment is 1,000 Australian dollars.
- If the parcels are not received within 60 working days after dispatched, they will be confirmed as lost (this applies to airfreight shipments).
- When you declare insurance, you will need to provide proof of purchase, such as invoices or payment records, which need to match the amount you declared in the shipment.
- Insurance can only compensate for losses, not damages of the parcel.
- For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.cn, please make sure you send all supporting documents and shipment numbers in the email.
Insurance Not Cover
- Incorrect declaration of the cargo leads to any delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any compensation if parcel checked by customs.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.
