• Airfreight from China to New Zealand is AU$38.00/kg for the first kg, followed by AU$9/500gr with a round-up of 500gr after the 1st kg.
• EMS will calculate weight by using the actual weight of the parcel

• Our shipments are every day Monday to Friday (except public holidays).
• The estimated delivery time is 14 working days or more after dispatch. Due to the current pandemic situation, the delivery time may vary or delay.

• Deliver to door with tracking available from EMS website.

• Ebaoguo China warehouse provides free parcels consolidation, with a single parcel no more than 10kg and a maximum of 20kg after consolidation.
• One address per consignee per shipment with a maximum weight of 20kg per box.
• The longest side of the parcel is no more than 60cm.

• Goods with a value of NZD$1000 or less, including freight charges
  • For goods that arrive by mail and have a declared or assessed value of NZD$1000 or less include freight charge, there are generally no duties, taxes, or charges at the border, unless they are tobacco and alcohol products.
  • When goods are assessed for value, Customs may request evidence from you as to the value of the goods.
• Goods valued over NZD$1000
  • If the goods you have imported have a declared or assessed value of over NZD$1000, there will be 15% Import GST and duties depends on your item’s category.
  • Import Declaration, packing lists, and invoices will be needed to process your shipments, Customs will advise you of the amount you need to pay when your parcel arrives in New Zealand Customs.
• You can also check What’s My Duty Estimator.
• For more information on what you can send to New Zealand, please check the guidelines for receiving items from overseas.

In addition to items that are generally prohibited from entry, New Zealand’s Ministry of Primary Industries (MPI) has strict regulations that the following items are prohibited from entry

1. Eggs and egg products, dairy products, freshwater fish, bee products, meat and meat products, corn, rare animals and plants and their products, fresh fruits, medicinal animal tea (such as: bird’s nest, antler, bear Gall)

2. Animals, plants, fresh flower arrangements, wreaths, wreath materials, unpopped corn and straw packaging materials, soil, biological cultures and organisms, biological products, animal food, medicines and vaccines, food additives, pesticides, and pesticides

For more prohibited and restricted items, please check the official website of New Zealand Customs.

• NZD Bank Transfer
• AUD Bank Transfer
• MYR Bank Transfer, Online banking, E-wallet
• Visa/Master Card
• Wechat/Alipay

• Insurance

  • Insurance must be selected and paid before shipment dispatch.
  • Insurance is not compulsory and the insurance fee is 5% of the declared value (in Australian dollars).
  • Please note that the standard limitations and exclusions of liability set out in the EBAOGUO Terms and Conditions will apply if you do not purchase insurance for your shipments. Without purchased insurance, in case of loss, only the postage will be compensated（Up to AUD$300.00）.
  • The maximum amount of insurance compensation for a shipment is 1,000 Australian dollars.
  • If the parcels are not received within 60 working days after dispatched, they will be confirmed as lost (this applies to airfreight shipments).
  • When you declare insurance, you will need to provide proof of purchase, such as invoices or payment records, which need to match the amount you declared in the shipment.
  • Insurance can only compensate for losses, not damages of the parcel.
  • For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.cn, please make sure you send all supporting documents and shipment numbers in the email.

  Insurance Not Cover

  • Incorrect declaration of the cargo leads to any delays in shipments.
  • Improper or insufficient packing, securing, marking, or addressing the shipments.
  • Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
  • Any damage in transit for fragile items.
  • Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
  • Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
  • Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
  • Damage, delay, or loss of any shipment containing any prohibited item.