Shipping from Australia to Malaysia
How to use EBAOGUO service shipping from Australia to Malaysia?
Step 1: Sign up and get your EBAOGUO Australian Address with your unique Suite ID
Step 2: Shop in any Australian Store (Online or prepared by yourself) and ship it to your new EBAOGUO address
Step 3: You’ll be notified via email once your packages have arrived at our EBAOGUO Australian warehouse. (With EBAOGUO, there is no need for you to provide us the shipping information prior to the packages arriving at our warehouse. All parcels will be identified by suite ID which on address 2)
Step 4: Submit all packages in “My Parcels” by filling out a shipping address and a customs declaration form
Step 5: We will process your packages after your request is submitted.
Step 6: The final Billing summary will be emailed to you once we’ve packed your packages. Once payment is received, we will dispatch your packages on the next shipping day.
Important Shipping Guidelines (Export from Australia to Malaysia)
- The cut-off time for packages submission is 4 pm every Wednesday. The transit time for West Malaysia is 5-10 working days, and East Malaysia is 10-20 working days.
(There will be delays if there are flight cancellations, flight delays or any public holiday occurs.） - All parcels will be shipped out from EBAOGUO Melbourne warehouse every Thursday.
- Tracking will be available through EBAOGUO tracking link. Local delivery in Malaysia will be using Line Clear Express and a tracking number will be provided after dispatched.
- If the consignee has multiple parcels, please make sure upon delivering, the consignee confirms the number of parcels delivered. If there are missing parcels during delivery, please let the driver knows and DO NOT SIGN ON THE DOCS.
- Ebaoguo will reimburse all customs charges apply for normal shipping service. For the package which contains sensitive products, there will be 6% of SST from the total declared value of the shipment.
- Parcels cannot be recalled or return back to the Melbourne warehouse once the parcel leaves the Melbourne warehouse. However, the sender can change address or consignee details by contacting eBaoguo customer service (Extra fees may be applied).
- Multiple parcels for 1 consignee are allowed, calculation will be based on the total chargeable weight for the shipment(Max 999 pcs in one shipment).
Size & weight guidelines for single parcel
- The maximum actual weight for a single parcel is 40kg.
- The overweight surcharge for parcels over 25kg is AUD$15/parcel.
- The overweight surcharge for parcels over 35kg is AUD$30/parcel.
- The longest side for a single parcel is 140cm.
- The oversize surcharge for parcels over 120cm is AUD$25/parcel.
- One Shipment (same receiver) can have up to 99 parcels.
- Charged weight is accumulated for a single shipment.
We offer a consolidation service.
Once the service has been selected, we will try to put all your individual packages into one box to reduce the freight costs.
Dimension Weight vs Actual Weight
- What is Actual weight?
- The actual weight of a parcel is its actual weight measured in kg
- What is Dimension weight?
- Dimension weight（aka: Volumetric weight） is the ‘volume’ a package occupies (example; the physical size of a package)
- Dimension weight is calculated by the （ Length x Height x Width / 5000）.
- To determine a parcels’ dimension weight in kg, using measurements in centimeters.
- What is Chargeable weight?
- Chargeable weight is the actual gross weight or the volumetric weight of the parcels shipment – whichever is greater.
Shipping cost from Australia to malaysia
Australia to Malaysia Air-Freight Express Service (Effective 1st September 2022)：
- West Malaysia AUD$10/kg
- Starting from 1kg, and follow up with a round-up of 500gr with no limitation on weight per shipment.
- Actual weight less or equal to 10kg, volume weight less or equal to 15kg, Freight Charges based on ACTUAL WEIGHT.
- Actual weight over 10kg, volume weight over 15kg, Freight Charges based on CHARGEABLE WEIGHT.
- East Malaysia AUD$18/kg
- Starting from 1kg, and follow up with a round-up of 1kg with no limitation on weight per shipment.
- Freight Charges based on Chargeable Weight
What can I ship via Normal Shipping Service from Australia to Malaysia
Delivery Duty Paid on us.
1. Personal belongings / luggage (used clothing, shoes, etc)
2. Clothing, shoes, bags
3. Supplements (excluding OTC medicines that needs prescription)
4. Beauty skin care / cosmetics products
5. Snacks, sealed packaging foods
6. Milk Powder (limit 10 cans / bags per consignee per shipment)
7. Non-Dangerous goods
8. Household items (exclude dangerous goods)
What You Can’t Send?
- Batteries (Available for shipping by TNT or Fedex, rates can be checked from our shipping calculator)
- Perfume
- Tobacco / vaping-related
- Anything weapon-related
- Alcohol
- Explosive/flammable items
- Chemicals
- Radioactive materials
- Drugs
- Counterfeit items
Note: If the prohibited goods in the above categories are carried in the parcel, or if they are not correctly declared, resulting in any form of return parcel or fine, or even criminal punishment, sender will need to responsible for any costs occurs.
All export parcels will be checked by X-Ray. Please make sure no prohibited items in the parcel. If found by the airline company, the parcel will be returned within 7-10 working days. There will be return fees of AUD$25/parcel.
Insurance
- Insurance must be selected and paid before shipment dispatch.
- Insurance is not compulsory and the insurance fee is 5% of the declared value (in Australian dollars).
- Please note that the standard limitations and exclusions of liability set out in the EBAOGUO Terms and Conditions will apply if you do not purchase insurance for your shipments. Without purchased insurance, in case of loss, only the postage will be compensated（Up to AUD$150.00）.
- If the parcels are not received within 60 working days after dispatched, they will be confirmed as lost (this applies to airfreight shipments).
- When you declare insurance, you will need to provide proof of purchase, such as invoices or payment records, which need to match the amount you declared in the shipment.
- Insurance can only compensate for losses, not damages of the parcel.
- For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.cn, please make sure you send all supporting documents and shipment numbers in the email.
Insurance Not Cover
- Incorrect declaration of the cargo leads to any delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.
