Parcels
Friendly reminder: To avoid delays in picking up your package, please note that the self-pickup point’s operating hours may vary. Please refer to the SMS or mini-program notification you receive for the most up-to-date information. The times displayed on this page are for reference only.
Melbourne Warehouse
Pick-up Address
- Unit 2 34 Efficient Drive, Truganina, Victoria 3029
- Monday to Friday 10:00 am – 3:00 pm (excluding public holidays)
- There are no restrictions on the size and weight of the package.
- For packages weighing over 30kg, a forklift will assist customers loading the package.
- On-site unpacking and disposal of rubbish, wooden strips and other packaging materials are not allowed.
- Free storage for 7 days. If not picked up after the expiration date, a storage fee of AUD$1.00 per day will be charged for each package.
- In the absence of special circumstances or if the package is not paid for, the warehouse will dispose of it after 30 days.
- If you need the warehouse to print express waybills or related documents, the warehouse will charge a processing fee of AUD$1.00 per piece.
This Truganina warehouse is also Ebaoguo’s main Melbourne hub — if you’re shipping parcels back to China, you can register at dashboard.ebaoguo.com to get your dedicated warehouse address, then declare and choose a shipping line once your goods arrive.
A＋PIUS CITY (澳洲生活馆店)
Pick-up Address
- 21 Peel Street, West Melbourne, Victoria 3000
- Monday to Friday, 10:00 am – 4:30 pm (excluding public holidays)
- Weekend, 11:00 am – 4:30 pm (excluding public holidays)
- The length of one side of a single package should not exceed 130cm.
- A single package should not weigh more than 30kg.
- The sum of the three sides should not exceed 200cm.
- Free storage for two weeks. If not picked up after the expiration date, a storage fee of AUD$1.00 per day will be charged for each package.
Point Cook
Pickup Address
- 2 Urchin Way, Point Cook, VIC 3030
- Monday to Friday, 17:00–19:00 (excluding public holidays)
- Weekend (Before pickup, you need to contact customer service to make an appointment.)
- The length of one side of a single package should not exceed 120cm.
- A single package should not weigh more than 30kg.
- The sum of the three sides should not exceed 200cm.
- Free storage for two weeks. If not picked up after the expiration date, a storage fee of AUD$1.00 per day will be charged for each package.
Glen Waverley
Pick-up Address
- 4 Kirkwall Ct, Glen Waverley 3150
- Monday to Friday 18:30–22:30 (Before pickup, you need to contact customer service to make an appointment.)
- The length of one side of a single package should not exceed 150cm.
- A single package should not weigh more than 30kg.
- The sum of the three sides should not exceed 200cm.
- Free storage for two weeks. If not picked up after the expiration date, a storage fee of AUD$1.00 per day will be charged for each package.
Doncaster
Store name: Devon Plaza Lotto
Pick-up Address
- 2/958 Doncaster Road, Doncaster East 3109
- Monday to Saturday 9:00 am – 6:00 pm
- The length of one side of a single package should not exceed 130cm.
- A single package should not weigh more than 25kg.
- The sum of the three sides should not exceed 200cm.
- Free storage for two weeks. If not picked up after the expiration date, a storage fee of AUD$1.00 per day will be charged for each package.
Wondering how much it costs to ship your parcel from Melbourne to China? Use the Ebaoguo shipping calculator — just enter your origin, destination, and package weight for an instant quote.
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Updated 2026-05 · Source: Ebaoguo Operations