Effective 1 April 2026, our Melbourne warehouse charges an inbound processing fee on incoming shipments:
- Small parcels (≤ 30 kg per unit): AUD $1.00 each
- Pallet shipments: AUD $15.00 per pallet
This fee covers manual sorting, barcode check-in, and short-term storage. It will be added automatically to your shipping invoice at order time.
📦 Route：Australia → New Zealand
⏱ Transit：5–10 business days
📅 Updated：
🚚 Carrier：Australia Post / FedEx
🛃 Customs: Not included / DDU (recipient pays on delivery)
Sending a parcel from Australia to New Zealand? The three things people always ask are how long it takes, whether the recipient pays tax, and what you can legally send. Ebaoguo flies parcels door-to-door from our Melbourne/Sydney warehouse in about 5–10 business days. New Zealand charges 15% GST on every import (no low-value exemption), while duty is 0% on most goods. Just remember NZ’s strict biosecurity rules — all food, wood and plant items must be declared. Use the calculator below for an instant quote.
✈ Air freight from Melbourne/Sydney direct to New Zealand — 5–10 business days · Door-to-door delivery · Free parcel consolidation · Max 30 kg per box · New Zealand applies 15% GST on all imports (low-value threshold removed since December 2019) · Import duty is 0% on most goods · New Zealand has strict biosecurity rules — all wood, plant, and food items must be declared.
📦 Rates & Transit · 🛍 Popular Items · 🏛 Customs & GST · 📋 How to Ship · ❓ FAQ · 🚫 Prohibited
Fee Transparency — No Hidden Costs
- Shipping rate (by chargeable weight)
- Handling / warehouse intake / fumigation fees (if applicable)
- Pickup fee (if you choose home pickup)
- Extra service fees, commission, fuel surcharges
- Destination customs duty / VAT / GST (only on DDP self-operated lines marked "included")
- Import duty + GST/VAT on non-DDP routes — destination customs collects from recipient
- Insurance (optional, ~5% of declared value; shown at bottom of each card)
- Customs inspection / return / storage detention fees in exceptional cases
📌 From 1 Apr 2026: New Zealand charges NZ$2.21/item on commercial imports. NZ GST 15% is collected by NZ Customs or the carrier at import (no double charge if the seller already collected GST at sale). Source: AusPost
| Weight | Ebaoguo Rate | Transit Time |
|---|---|---|
| 500g | See Rate Calculator | 5–10 business days |
| 1 kg | ||
| 2 kg | ||
| 3 kg | ||
| 5 kg | ||
| 10 kg | ||
| 20 kg |
Chargeable weight = max(actual weight, volumetric weight). Volumetric weight (kg) = L × W × H (cm) ÷ 5000. Use the rate calculator for an instant quote. Transit time starts from warehouse dispatch; customs clearance may add 1–2 days.
Packaging Rules & Size Limits — shipping from australia to new zealand #
| Restriction | Limit | Notes |
|---|---|---|
| Max weight per parcel | 30 kg | Split into multiple parcels if heavier |
| Max length (longest side) | 105 cm | No single side may exceed 105 cm |
| Girth limit | Length + (Width+Height)×2 ≤ 300 cm | Exceeding this makes the parcel unacceptable |
| Volumetric weight | L×W×H (cm) ÷ 5000 | Charged at the higher of actual vs volumetric weight |
| Oversized items | Contact us first | Items exceeding limits may incur oversize surcharges |
Size limits based on Australia Post International parcel guidelines (source: auspost.com.au, 2026). FedEx International allows up to 68 kg per parcel, but Ebaoguo applies a 30 kg per-parcel cap — contact us for heavier items.
Popular Items to Ship #
Most everyday goods can be shipped from Australia to New Zealand. Here are the most common categories:
- 🧴 Skincare, cosmetics, and personal care (liquids max 500 ml per bottle)
- 👗 Clothing, shoes, bags, and accessories
- 📚 Books, stationery, and study materials
- 🍼 Infant formula (sealed commercial packaging, max 2 kg per item)
- 💊 Personal-use supplements and vitamins (non-prescription, English labelling required)
- 🖥 Electronics — phones, tablets, headphones (check lithium battery rules)
- 🏠 Homeware and kitchenware (no knives)
- 🧸 Toys and gifts
Note: All items containing wood, bamboo, or plant-based materials must be declared. NZ Customs may require inspection or treatment. For food items, contact us before shipping to confirm eligibility.
Customs, GST & Duty #
New Zealand charges 15% GST (Goods and Services Tax) on all imported goods, regardless of value. The NZD $1,000 low-value exemption was removed on 1 December 2019. Import duty is 0% for most goods; some textiles, footwear, and electronics may attract 5–10% duty assessed by NZ Customs.
| Fee Type | Rate | Notes |
|---|---|---|
| GST | 15% | Applied to all imports — no threshold |
| Import Duty | 0% (most goods) | Some textiles, footwear, electronics: 5–10% |
| Biosecurity Inspection | Variable | Wood/plant/food items may incur inspection fees payable by recipient |
📌 FedEx shipment requirement #
A supplier-issued invoice must be provided before dispatch. Used / second-hand goods are not accepted (documents excepted).
Taxes are collected by NZ Customs directly from the recipient. Ebaoguo does not pre-pay or guarantee customs outcomes. Check specific tariff rates at the NZ Customs website. Also see our Terms & Conditions.
Regardless of origin warehouse (Australia / China / Malaysia / Japan etc.), Ebaoguo offers three channel types:
| Channel | Examples | Duty terms |
|---|---|---|
| ① Consolidation line (proprietary) | Ebaoguo direct air / sea | DDP only when article explicitly labels “duty included / DDP”; otherwise DDU |
| ② Postal services (national postal) | Australia Post, China Post, Pos Malaysia, Japan Post, SingPost, etc. | DDU — recipient pays at destination |
| ③ International express | FedEx, DHL, UPS, etc. | DDU — recipient pays at destination |
The customs and tax information on this page is compiled from official government sources and is provided strictly as a shipping reference. At the time of actual clearance:
- Destination customs authorities may consider the declared value, but are not obliged to use it as the assessable basis;
- Customs may apply their own product valuation database or reference price to determine duty;
- The exact duty amount, whether duty is levied, and whether the parcel is inspected are solely at the discretion of destination customs; Ebaoguo cannot guarantee outcomes;
- This page does not constitute a tax-assessment authority and cannot be used as evidence in any customs dispute;
- All duties, VAT, consumption tax, and surcharges are paid by the recipient at destination (DDU); Ebaoguo does not collect or pre-pay duty.
How to Ship to New Zealand #
— How to ship: 5 simple steps — #
Buy & ship to us #
- After signing up, view your unique warehouse address (with your member ID as reference) in the dashboard
- Place orders on any e-commerce platform — Taobao, JD, Tmall, Amazon, Chemist Warehouse — using our warehouse address as the recipient
- The recipient name must include your member ID; otherwise we cannot match the parcel to your account
- Personal items (luggage, gifts) can be shipped to the warehouse directly. One account can receive unlimited parcels for consolidation
Pre-declare tracking #
- Once the seller ships, log in and add the domestic tracking number to “My parcel list”
- The system tracks the parcel automatically and matches it on arrival, preventing mis-allocation
- Unannounced parcels are still received, but manual matching adds 1-2 days
- For multiple parcels from one seller, declare each tracking number separately for traceability
Submit shipment #
- On arrival, we photograph, weigh and measure each parcel, and sync the data into your list
- Once all parcels arrive, select them and submit the shipment: fill the recipient address and pick a lane (Consolidation / Postal / FedEx etc.)
- Optional services: Consolidation (free, cuts volumetric weight), reinforced packing, sensitive-item check
- Declare each item in English with name + quantity + value. Truthful declaration dramatically reduces hold-up risk
Pay the AWB #
- The system calculates freight on the consolidated chargeable weight: max(actual weight, volumetric weight = L×W×H ÷ 5000)
- Pay in your local currency: AUD, RMB, NZD, MYR, SGD, HKD, TWD
- Methods: PayPal, credit card (VISA / Master / AMEX / JCB), local bank transfer, WeChat, Alipay, e-Wallet
- Need an invoice? Contact support at submit time — we can issue an Australian company invoice
Receive parcel #
- Once payment lands, goods are dispatched on the chosen lane and you receive an international tracking number
- The local courier (Fastway / Australia Post / FedEx / Hsinchu Logistics etc.) delivers to your door — track online
- On signing, please inspect the parcel; report damage with photos within 7 days
- 1-month free destination storage by default; unclaimed parcels are auto-disposed after 1 month — confirm addresses promptly
🏪 Option 2 (AU warehouse only): drop off at our Melbourne agent point #
Melbourne locals can skip the courier and bring parcels straight to our agent point for weighing and payment on the spot.
Frequently Asked Questions #
How long does shipping from Australia to New Zealand take?
Typically 5–10 business days by air freight from our Melbourne warehouse. Auckland, Wellington, and Christchurch are at the faster end; rural South Island areas may need 1–2 extra days. NZ Customs inspection can add 1–2 days during peak periods.
How much does it cost to ship from Australia to New Zealand?
Rates are based on chargeable weight (the higher of actual weight and volumetric weight). Multiple parcels can be consolidated free to reduce cost. Use our rate calculator for an instant quote — Ebaoguo is typically 40–60% less than DHL Express (which is significantly more expensive).
Does New Zealand charge import tax?
Yes. All imports are subject to 15% GST — there is no low-value exemption (removed December 2019). Most goods have 0% import duty, but some textiles and footwear may attract 5–10%. Taxes are assessed and collected by NZ Customs, not by Ebaoguo.
What are New Zealand biosecurity rules?
NZ has strict biosecurity enforced by the Ministry for Primary Industries (MPI). Items that must be declared include: untreated wood or wooden products, fresh or dried plants and seeds, animal products (leather, feathers, honey), and soil-contaminated items. Failure to declare can result in seizure and fines. Always declare all item contents accurately.
Can I ship food from Australia to New Zealand?
Commercially packaged, sealed foods (biscuits, sweets, instant noodles) are generally allowed but must be declared. Fresh produce, meat, honey, and raw eggs are not permitted. Contact us before shipping food — prohibited items may be seized without refund.
What is the maximum parcel size and weight?
Each parcel can weigh up to 30 kg. Dimensions: no single side over 105 cm, and length + girth ≤ 300 cm. Oversized items may incur a surcharge — contact us first. Multiple purchases can be consolidated free of charge into one shipment.
Does Ebaoguo provide door-to-door delivery to New Zealand?
Yes. Ebaoguo delivers door-to-door across New Zealand, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, and rural areas. No pickup depot required — packages are delivered directly to your address.
Is parcel consolidation free?
Yes. Ebaoguo offers free consolidation — multiple purchases sent to our Melbourne warehouse can be combined into a single international shipment. This can significantly reduce your per-kg rate compared to shipping each item individually.
Do I pay GST shipping from Australia to New Zealand?
Yes — 15% GST on declared value applies to all imports since Dec 2019; most goods are 0% duty.
Prohibited & Restricted Items #
⚠️ The following items cannot be shipped to New Zealand. Ebaoguo reserves the right to refuse non-compliant shipments:
- 🚫 Dangerous goods: oversized lithium batteries, flammable liquids, explosives, compressed gases
- 🚫 Controlled substances, narcotics, and related paraphernalia
- 🚫 Weapons, replica firearms, knives (including kitchen knives)
- 🚫 Fresh fruit, vegetables, meat, and live animals or plants
- 🚫 Soil, sand, gravel, or soil-contaminated items
- 🚫 Untreated timber, bark, or straw
- 🚫 Counterfeit or infringing goods
- 🚫 Cash, negotiable instruments
- 🚫 Obscene or offensive material
- 🚫 Tobacco products (cigarettes, e-cigarettes, vaping devices, heated tobacco)
For the complete list, see our Prohibited Items page and the NZ Customs website. When in doubt, contact us before shipping.
Ready to Ship?
Register free to get your personal warehouse address. Use our rate calculator for an instant quote. Chinese-speaking support available via WeChat, LINE, and WhatsApp.
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Updated 2026-05 · Source: Ebaoguo Operations
