Effective 1 April 2026, our Melbourne warehouse charges an inbound processing fee on incoming shipments:
- Small parcels (≤ 30 kg per unit): AUD $1.00 each
- Pallet shipments: AUD $15.00 per pallet
This fee covers manual sorting, barcode check-in, and short-term storage. It will be added automatically to your shipping invoice at order time.
📦 Route：Australia → Singapore
💰 From：AU$17/kg
⏱ Transit：10–14 business days
📅 Updated：
🚚 Carrier：Ebaoguo
🛃 Taxes: Not included — 9% Singapore GST payable on delivery (DDU)
Sending a parcel from Australia to Singapore? Ebaoguo ships door-to-door from our Melbourne warehouse to any Singapore address in about 10–14 business days, from AU$17/kg. It’s a popular route for students, families, and shoppers sending Australian favourites — Blackmores and Swisse vitamins, A2 and Bellamy’s baby formula, UGG boots, and Manuka honey. Buy from several Australian stores, send everything to your free warehouse address, and we’ll consolidate it into one box so you only pay the per-kilo rate once. Note that Singapore now charges 9% GST on all imports (there’s no low-value exemption anymore), payable when your parcel arrives. Use the rate calculator for an instant quote.
📦 Rates & Transit · 🛍 Popular Items · 🏛 Customs & GST · 📋 How to Ship · ❓ FAQ · 🚫 Prohibited
Fee Transparency — No Hidden Costs
- Shipping rate (by chargeable weight)
- Handling / warehouse intake / fumigation fees (if applicable)
- Pickup fee (if you choose home pickup)
- Extra service fees, commission, fuel surcharges
- Destination customs duty / VAT / GST (only on DDP self-operated lines marked "included")
- Import duty + GST/VAT on non-DDP routes — destination customs collects from recipient
- Insurance (optional, ~5% of declared value; shown at bottom of each card)
- Customs inspection / return / storage detention fees in exceptional cases
Chargeable weight = max(actual weight, volumetric weight). Volumetric weight (kg) = L × W × H (cm) ÷ 5000. Use the Rate Calculator for an instant quote. Transit is from warehouse dispatch; customs may add 1–2 days.
Carrier Routes, Transit Times & Size Limits #
| Route | Carrier | Transit | Suitable Items | Max Weight | Size Limits |
|---|---|---|---|---|---|
| Consolidation | Ebaoguo Direct | 10–14 business days | Supplements, formula, food, cosmetics, clothing | 30 kg | Max side 105 cm; girth ≤ 300 cm |
| AusPost Intl | Australia Post | 14–21 business days | Lithium-battery items, personal luggage, used goods | 20 kg | Max side 105 cm; (W+H)×2 ≤ 140 cm |
| FedEx Express | FedEx International | 5–10 business days | High-value electronics, power banks, commercial cargo | 68 kg | Max side 274 cm; girth ≤ 330 cm |
📌 FedEx shipment requirement #
A supplier-issued invoice must be provided before dispatch. Used / second-hand goods are not accepted (documents excepted).
Size limits per Australia Post International parcel guidelines (auspost.com.au) and FedEx International (fedex.com), 2026. Girth = Length + (Width+Height)×2. Oversized parcels require advance notice — surcharges or repacking may apply.
What Australians Send to Singapore (and Customs Tips for Each) #
Here are the items Australians most often send to Singapore — and the customs points to know for each:
- 🩺 Health supplements & vitamins: Blackmores, Swisse, fish oil, probiotics, collagen — personal-use quantities generally accepted. Products with medicinal claims may require HSA approval.
- 🍼 Baby formula: A2, Bellamy’s, S26 — declare accurate product name and weight. No special quantity limits for personal use.
- 💄 Skincare & cosmetics: Aesop, Jurlique, Sukin — standard goods, declare normally. Products with active pharmaceutical ingredients (e.g. hydroquinone, tretinoin) may need HSA clearance.
- 📱 Electronics with batteries: Phones, tablets, laptops — must have batteries installed in device. Singapore accepts most consumer electronics without restriction.
- 👟 Clothing & footwear: UGG boots, Country Road, Kathmandu — standard goods, no special restrictions.
- 🍯 Australian food: Honey, nuts, Tim Tams, Manuka honey — declare normally. Honey requires country-of-origin documentation. Some food products may need SFA approval.
- 📚 Books & stationery: No restrictions, declare at actual value.
- 🎁 Personal gifts & luggage: Ideal for students or holiday gifts — declare all items accurately.
⚠ Singapore charges 9% GST on all imports (low-value exemption removed Jan 2023; rate rose to 9% Jan 2024). Declare accurate values to avoid GST disputes at customs.
Singapore Customs, GST & Import Duty Explained #
Singapore is a free port with 0% import duty on most consumer goods. Singapore removed the low-value import GST exemption on 1 January 2023; the GST rate itself rose from 8% to 9% on 1 January 2024. All imports are now taxed at 9% GST regardless of value — the low-value goods exemption (previously S$400) has been removed.
- ✅ Import duty: 0% for most goods (electronics, clothing, health products, books)
- ⚠️ 9% GST: Applies to ALL imports (exemption removed 1 Jan 2023; rate rose 8%→9% on 1 Jan 2024), calculated on CIF value (cost + insurance + freight)
- ⚠️ Dutiable goods: Tobacco products (high duty rates); intoxicating liquors above 30% ABV; motor vehicles
- 📋 Import permit required: Pharmaceuticals & medical devices (HSA); food products (SFA registration); controlled chemicals; plants & animals (NParks quarantine)
- 📝 Declaration: All goods must be declared accurately with description, quantity, and value — do not use vague labels like “Gift” or “Sample”
⚠ Ebaoguo is a third-party logistics provider. We do not clear customs, provide customs documentation, or bear liability for duties, taxes, seizures, or fines. See full terms.
How to Send a Parcel from Australia to Singapore — Step by Step #
Option 1: Online Purchase — Ship Direct to Ebaoguo Melbourne Warehouse #
- Register at dashboard.ebaoguo.com to get your Melbourne warehouse address & Suite ID
- Shop online using the warehouse address as delivery address, or forward existing packages to the same address
- Packages are photographed and logged into your account automatically on arrival
- Select parcels to ship, submit a shipment request, enter the Singapore recipient address
- Check the fee via Rate Calculator — pay once status shows “Pending Payment”
- Track your shipment in the dashboard until delivery in Singapore
Option 2: Melbourne Locals — Drop Off at Agent Location #
- Register at dashboard.ebaoguo.com or WeChat Mini Program
- Complete a pre-declaration form (recipient info and parcel details) — one form per delivery address is sufficient
- Bring parcels to a Melbourne agent location with your pre-declaration reference number
- Agent staff will weigh and measure your parcels
- Pay on the spot at the agent location
📍 Find Melbourne agent locations
📦 Insurance: Optional at 5% of declared value. Without insurance, maximum compensation for confirmed loss is AUD $50. See full terms.
Regardless of origin warehouse (Australia / China / Malaysia / Japan etc.), Ebaoguo offers three channel types:
| Channel | Examples | Duty terms |
|---|---|---|
| ① Consolidation line (proprietary) | Ebaoguo direct air / sea | DDP only when article explicitly labels “duty included / DDP”; otherwise DDU |
| ② Postal services (national postal) | Australia Post, China Post, Pos Malaysia, Japan Post, SingPost, etc. | DDU — recipient pays at destination |
| ③ International express | FedEx, DHL, UPS, etc. | DDU — recipient pays at destination |
The customs and tax information on this page is compiled from official government sources and is provided strictly as a shipping reference. At the time of actual clearance:
- Destination customs authorities may consider the declared value, but are not obliged to use it as the assessable basis;
- Customs may apply their own product valuation database or reference price to determine duty;
- The exact duty amount, whether duty is levied, and whether the parcel is inspected are solely at the discretion of destination customs; Ebaoguo cannot guarantee outcomes;
- This page does not constitute a tax-assessment authority and cannot be used as evidence in any customs dispute;
- All duties, VAT, consumption tax, and surcharges are paid by the recipient at destination (DDU); Ebaoguo does not collect or pre-pay duty.
Frequently Asked Questions #
How long does shipping from Australia to Singapore take?
Approximately 10–14 working days from the Ebaoguo Melbourne warehouse to your Singapore door. This estimate is from warehouse dispatch and does not include warehouse processing time (usually 1–2 working days). Singapore customs is generally efficient.
Is there GST on packages shipped to Singapore?
Yes. Singapore removed the low-value import exemption on 1 January 2023, and the GST rate rose from 8% to 9% on 1 January 2024, so all imports are now taxed at 9% GST regardless of value. GST is calculated on the CIF value (declared cost + insurance + freight). Most consumer goods have 0% import duty. Tobacco, alcohol above 30% ABV, and vehicles are additionally subject to duty.
Can I send Australian health supplements to Singapore?
Yes — vitamins, fish oil, probiotics, and health supplements are generally accepted for personal use. Declare the product name and value accurately. Products with medicinal claims on the label may require Health Sciences Authority (HSA) approval for import. Contact Ebaoguo to verify specific products.
Are e-cigarettes and vaping products allowed in Singapore?
No — absolutely prohibited. Singapore has a total ban on all ENDS (electronic nicotine delivery systems) including e-cigarettes, vape devices, and nicotine liquids. Importing, possessing, or using these products is illegal and carries fines of up to SGD $10,000 or imprisonment. Ebaoguo prohibits these items on all routes.
Can I ship chewing gum to Singapore?
No — regular chewing gum is banned in Singapore and cannot be shipped. The only exceptions are therapeutic or nicotine gum with a doctor’s prescription, and even then it must be declared properly. Don’t slip a pack into your parcel to save space — if customs finds it, the whole shipment can be held up. If you’re sending snacks or sweets, everything else (chocolate, candy, Tim Tams) is fine; just leave the gum out. This is a Singapore-specific rule that catches a lot of first-time senders off guard, so it’s worth double-checking your box before you seal it.
How much does it cost to send a parcel from Australia to Singapore?
Ebaoguo’s consolidated air lane starts at AU$17/kg, billed on chargeable weight — the greater of your parcel’s actual weight or its volumetric weight (L×W×H in cm ÷ 5000), from a 500g minimum. Bulky-but-light items like clothing or pillows are usually priced on volume rather than actual weight, so it pays to pack tightly. Because consolidation is free, the smartest way to save is to send several Australian orders to your warehouse address and combine them into one box, so you pay the per-kilo rate once instead of shipping each parcel separately. For an exact quote on your specific weight and box size, use the rate calculator.
Do I have to pay tax when my parcel arrives in Singapore?
Yes. Since the low-value exemption was removed, Singapore charges 9% GST on all imports regardless of value, calculated on the CIF value (item cost + insurance + freight). Most everyday goods — clothing, electronics, vitamins, books — have 0% import duty, so GST is usually the only tax you’ll pay. Ebaoguo ships on DDU terms, meaning the GST is collected from the recipient on arrival, not prepaid by us. To avoid delays or disputes at customs, always declare the accurate product name and value; vague labels like ‘gift’ or under-declaring can get a parcel held for inspection.
Can I combine several Australian orders into one parcel to Singapore?
Yes — that’s exactly what Ebaoguo is built for. Shop from as many Australian stores as you like (Chemist Warehouse, Woolworths, The Iconic, Amazon AU and so on) and have every order sent to your free Melbourne warehouse address. We hold your items, then consolidate them into a single box before shipping to Singapore, so you only pay the per-kilo rate once instead of separate postage for each order. Consolidating also lowers the volumetric-weight impact of bulky-but-light items like clothing and shoes. Just leave your parcels in the warehouse until you’re ready, then submit one shipment request when you want everything sent.
Prohibited & Restricted Items #
Globally prohibited on all Ebaoguo routes:
- Explosives, flammable gases/liquids, corrosives, radioactive materials
- Loose lithium batteries or power banks not installed in a device
- Narcotics, controlled substances, prescription drugs (without documentation)
- Counterfeit goods, cash, negotiable instruments
- Cigarettes, e-cigarettes, vape liquids, heated tobacco products
- Aerosols with hazardous propellants (hairspray, perfume, paint)
Singapore-specific restrictions:
- 🚫 Chewing gum (non-therapeutic) — banned in Singapore
- 🚫 Electronic cigarettes and ENDS — completely prohibited; heavy fines
- 🚫 Controlled drugs including CBD products
- ⚠ Fresh meat and unprocessed animal products — SFA import permit required
- ⚠ Fresh fruits and vegetables — SFA quarantine inspection
- ⚠ Prescription medications — must have valid prescription; quantity limits apply
Related Routes #
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Updated 2026-05 · Source: Ebaoguo Operations
