If you’ve just received a notification from Taiwan Customs asking you to download the EZ WAY App and complete real-name verification — but have no idea where to start — this guide is for you. Ebaoguo (易包裹) is an international parcel forwarding platform serving overseas Chinese communities in Australia, Malaysia, Taiwan, New Zealand, and mainland China. We assist a large number of customers with Taiwan import customs clearance every day. Below is the most up-to-date complete guide to registering and using EZ WAY in 2026.
Quick Facts — ez way #
| Item | Details |
|---|---|
| App Name | EZ WAY 易利委 |
| Governing Authority | Taiwan Ministry of Finance Customs Administration (MOF Customs Administration) |
| Who Needs It | All recipients receiving overseas parcels at a Taiwan address (including parcel forwarding) |
| Registration Fee | Free |
| Supported Platforms | iOS (App Store), Android (Google Play) |
| Real-Name Verification | Taiwan National ID / Resident Certificate / Passport (for foreign nationals) |
What Is EZ WAY and Why Does Taiwan Customs Require It? #
EZ WAY is the official import express real-name verification system introduced by Taiwan’s Ministry of Finance Customs Administration (MOF Customs Administration). Since Taiwan Customs strengthened its oversight of cross-border e-commerce, all parcels imported into Taiwan via courier or parcel forwarding services must have the recipient complete EZ WAY real-name binding before customs clearance can proceed.
The core purpose of this policy is to prevent large-scale commercial goods from being imported under individual names to evade customs duties, while also protecting consumer rights and tracking the movement of prohibited items. For customers using Ebaoguo’s forwarding service to ship parcels to a Taiwan address, parcels without completed EZ WAY verification may be held or returned by customs — so registering in advance is essential.
It’s worth noting that EZ WAY is not a shopping platform, nor is it a logistics company’s proprietary system — it is an official Taiwanese government tool that all courier operators (including DHL, FedEx, UPS, and all major forwarding services) are required to connect to.
What You Need Before Registering EZ WAY #
Before you begin, make sure you have the following ready to avoid interruptions during the process:
- A valid Taiwan mobile number: Required to receive the OTP verification code (some versions support overseas numbers, but a Taiwan local number is recommended)
- Identity document: Taiwan National ID card, Resident Certificate, or passport (for foreign nationals)
- Email address: For account registration and notifications
- Stable internet connection: A Wi-Fi connection is recommended to avoid verification code timeouts
If you are currently overseas (e.g. in Australia, Malaysia, or New Zealand) and do not have a Taiwan local mobile number, we recommend contacting Ebaoguo’s customer service team. We can help you understand alternative verification options or assisted registration processes.
Step-by-Step EZ WAY Registration Guide (2026 Latest) #
The following steps are for first-time users. Please follow them in order:
- Download the App: Go to the Apple App Store or Google Play, search for “EZ WAY 易利委”, and download and install the official app (confirm the developer is listed as “財政部關務署” / MOF Customs Administration).
- Tap “Register”: Once the app is open, select “New User Registration”, enter your email address, and set a password.
- Mobile number verification: Enter your Taiwan mobile number. The system will send a 6-digit OTP code — enter it within the time limit to complete verification.
- Real-name identity verification: Following the on-screen instructions, enter your full name and ID number (or Resident Certificate number / passport number). In some cases, you may be required to upload a photo of the front of your identity document.
- Face recognition (if required): The system may require a liveness face recognition check. In a well-lit environment, follow the on-screen prompts to turn your head as instructed to complete verification.
- Link your parcel / tracking number: Once verification is complete, you can manually enter a tracking number in the app, or wait for the courier to push a notification — at which point you can authorise release directly within the app.
- Confirm customs clearance authorisation: When your parcel arrives at Taiwan Customs, you will receive a push notification. Open the app, tap “Agree” to complete the clearance authorisation, and your parcel will proceed to delivery.
Ebaoguo vs Self-Clearance vs Other International Couriers: A Comparison #
| Comparison | Ebaoguo Forwarding | DHL / FedEx Direct | Taiwan Post / Official Channels |
|---|---|---|---|
| EZ WAY Verification Required | Yes (Ebaoguo guides you through it) | Yes (handle it yourself) | Depends on cargo type |
| Consolidate Multiple Parcels | ✅ Supported | ❌ Not supported | ❌ Not supported |
| Shipping Cost Transparency | Instant online quote | Quote on request | Check official website |
| Customs Assistance | ✅ Customer service support | Partial support | Limited |
| Suitable for Small-Batch Shopping | ✅ Highly suitable | Higher per-item cost | Slower transit times |
For overseas Chinese customers who regularly shop from Australia, Malaysia, or other regions and forward parcels to Taiwan, Ebaoguo’s consolidation model can significantly reduce the per-item shipping cost. Our professional team also assists with EZ WAY verification queries, reducing the risk of customs delays.
Customs Duties and Tax Thresholds: Taiwan Rules You Need to Know #
Under the current regulations of Taiwan’s Ministry of Finance Customs Administration (MOF Customs Administration), the duty-free threshold and declaration requirements for imported express parcels are as follows:
- Customs value below NT$2,000: Generally exempt from customs duty and business tax (please refer to the latest announcements from Taiwan Customs for confirmation)
- Customs value exceeding NT$2,000: Customs duty applies based on the goods category, plus 5% business tax
- Multiple parcels to the same recipient on the same day: Customs has the right to combine the total value — if the combined amount exceeds the duty-free threshold, tax will still apply
- Prohibited imports: Including but not limited to certain foods, medicines, and counterfeit goods — please refer to official Taiwan Customs announcements for details
Ebaoguo strongly advises customers to proactively declare the true value of goods before shipping. Do not under-declare to avoid customs duties, as this may result in confiscation of goods or fines. If you have any questions, please contact Ebaoguo’s customer service team or consult Taiwan’s Ministry of Finance Customs Administration directly.
Frequently Asked Questions #
Q1: I’m in Australia and don’t have a Taiwan mobile number. Can I still register for EZ WAY?
The official EZ WAY system primarily uses Taiwan local mobile numbers for OTP verification. If you are currently overseas and do not have a Taiwan number, we recommend contacting Ebaoguo’s customer service first — we can help you find out whether alternative verification methods are available, or whether the process can be handled through an authorised representative. In some cases, using the number of a local contact in Taiwan to receive the verification code is a workable option, but please ensure this complies with Taiwan Customs’ real-name verification requirements.
Q2: EZ WAY verification failed or face recognition won’t pass — what should I do?
Face recognition failures are usually caused by insufficient lighting, an obstructed camera, or not moving your head enough. Try again in natural light or a well-lit indoor environment, and make sure your face is fully visible within the frame. If it fails multiple times, try uninstalling and reinstalling the app before attempting again. If the issue persists, contact Taiwan’s Ministry of Finance Customs Administration customer service hotline directly, or reach out to Ebaoguo’s customer service team for assistance.
Q3: My parcel has already arrived at Taiwan Customs but I haven’t registered for EZ WAY yet — will it be returned?
Once a parcel arrives at Taiwan Customs, there is typically a waiting period for the recipient to complete verification and authorisation. If the deadline passes without action, Customs has the right to return or destroy the goods. We recommend downloading EZ WAY and completing registration immediately, then authorising release in the app as soon as possible. Please also notify Ebaoguo’s customer service — we can help track the parcel’s status and liaise with the logistics provider to try to secure more processing time.
Q4: If I use Ebaoguo’s forwarding service, do I still need to operate EZ WAY myself?
Yes. EZ WAY real-name verification is a requirement from Taiwan Customs directed at the recipient personally — it is an official regulation, and no logistics provider (including Ebaoguo) can complete the real-name binding on your behalf. Ebaoguo’s role is to help you understand the process, provide step-by-step guidance, and offer customer support if issues arise during customs clearance. The actual app registration and authorisation must be completed by you personally.
Q5: Will EZ WAY store my personal data? How secure is it?
EZ WAY is officially developed and maintained by Taiwan’s Ministry of Finance Customs Administration — it is a government-level system, and personal data is protected under Taiwan’s Personal Data Protection Act. The identity information collected by the system is used solely for customs real-name verification purposes. We recommend downloading the app only from official channels (App Store / Google Play) and avoiding third-party sources to protect against the risk of personal data leaks.
Q6: Do I need to re-verify every time I send a parcel?
No. EZ WAY real-name verification is a one-time process. Once completed, your account is permanently linked to your identity document. For each new parcel imported into Taiwan afterwards, you simply need to receive the push notification in the app and tap to authorise release — no need to re-register or re-verify. We recommend enabling push notifications for the app so you don’t miss any clearance authorisation windows.
Q7: Can Ebaoguo’s Taiwan warehouse address be used as the delivery address in EZ WAY?
Ebaoguo provides customers with a Taiwan warehouse address, which you can use as the delivery address when shopping. However, the “recipient” details in your EZ WAY verification must still reflect your own real name and identity document information — not Ebaoguo’s company name. Please make sure this is filled in correctly during registration to avoid customs delays caused by mismatched information. If you have any questions, contact Ebaoguo’s customer service for the latest warehouse address and filling instructions.
Calculate Your Forwarding Costs Now #
Once you’ve completed EZ WAY registration, the next step is planning your forwarding arrangement. Whether you’re shipping parcels to Taiwan from Australia, Malaysia, New Zealand, or mainland China, Ebaoguo offers transparent instant online quotes.
Use Ebaoguo’s shipping calculator now — enter your parcel dimensions and weight to get an instant quote, no registration required:
→ Go to the Shipping Calculator and Get Your Quote
If you run into any issues during the EZ WAY registration process, or need more information about Taiwan import customs regulations, feel free to contact Ebaoguo’s customer service team at any time — we provide full support in Chinese throughout the entire process, helping you complete every cross-border shipment smoothly.
Contact Us — Shipping Enquiries #
Contact Us #
Updated 2026-05 · Source: Ebaoguo Operations
