Question 1

I want to self-collect from your warehouse — do I still need to enter a delivery address when submitting a shipment?

Accepted Answer

Yes. Whether you are arranging delivery or self-collection, you are required to provide your real name (matching your passport or driver's licence) and a delivery address that matches your billing records (utility bill, phone bill, or bank statement). We use this information to assist with customs clearance. Any customs charges resulting from incorrect information will be your responsibility.

Question 2

My parcels are arriving at the warehouse one by one — can I submit them in separate shipments?

Accepted Answer

Yes, you can. However, chargeable weights are not combined across separate shipments.

Question 3

The dimensions and weight recorded at the warehouse don't match what the seller told me — what should I do?

Accepted Answer

The China warehouse measures and weighs every parcel upon arrival. The warehouse measurements are final. If you have any concerns, please contact customer service before submitting your shipment.

Question 4

I need to return an item — can you refuse delivery on my behalf?

Accepted Answer

The warehouse is unable to identify which parcels need to be returned at the point of receipt. Once your parcel has been checked in, please submit a return address and the warehouse will arrange dispatch. Please note that the China warehouse does not accept sellers arranging their own courier to collect parcels directly from the warehouse.

Question 5

Can you consolidate my parcels into one box?

Accepted Answer

Yes. When you submit multiple parcels, the warehouse will do its best to consolidate smaller parcels into your own larger box to prevent items from getting lost in transit and to reduce volumetric weight. Consolidation is free of charge. If a new carton is required, an additional carton fee will apply. The final dimensions after consolidation may differ from what was submitted — the system will use the consolidated volumetric weight for billing. If you do not want certain parcels consolidated, please note this in the shipment remarks.

Question 6

I've bought a lot of items — can I fill in the declaration roughly?

Accepted Answer

When submitting a shipment, you are required to declare your purchased items accurately in English. For items of the same category — for example, clothing — you may group them under a single description such as "Clothes" and enter the actual purchase price. Customs may randomly inspect shipments and request proof of purchase (such as invoices or screenshots). Any customs charges resulting from inaccurate declarations will be your responsibility.

Question 7

Is cash on delivery available?

Accepted Answer

Payment must be completed before we dispatch your goods.

Question 8

Can I pay in Malaysian Ringgit (MYR)?

Accepted Answer

Yes, we support the following payment methods

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