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- Due to the nature of consolidated shipping, we do not provide customers with any customs declaration documents. If you require such documents, please contact customer service before submitting your parcel for shipment.
- Ebaoguo is responsible for transportation only. If customs inspects or confiscates parcel contents, Ebaoguo bears no liability.
- For goods whose value cannot be verified or that lack proof of purchase, there is a risk of being unable to provide documentation during a random customs inspection. We cannot ship such items.
Malaysia to China Consolidated Shipping Line (This route is currently suspended) — shipping from Malaysia to China #
Shipping Cost #
RM100/kg, minimum first weight of 5 kg — parcels under 5 kg are charged as 5 kgChargeable weight: the greater of actual weight or volumetric weight (L × W × H / 5000 cm)
Transit Time #
Cut-off dates: every Tuesday and Friday15–21 business days door-to-door delivery after dispatch
Delivery Method #
Delivered via SF Express or other couriers
Shipping Rules #
Maximum weight per parcel: 20 kgNo single side exceeding 100 cm; the sum of any two sides must not exceed 80 cm. If exceeded, please Contact UsOne waybill per parcel — shipping costs are not cumulativeMultiple parcels to the same recipient will be dispatched in separate batchesAs required by customs, product names, quantities, and purchase prices must be truthfully declared before shipment
Insurance & Disclaimer #
Insurance is not mandatory. You may purchase insurance at 5% of the declared value, with a maximum coverage of RM600. A purchase invoice or receipt must be provided before buying insurance. Insurance must be purchased before shipment.Insurance does not apply to personal or second-hand items, or goods without a purchase invoiceWithout insurance, compensation for loss is capped at the lesser of RM200 or the waybill shipping feeExcept for parcel loss, no compensation is provided for any form of damage, deformation, or deteriorationIn the event of force majeure — such as customs inspection (including but not limited to seizure, confiscation, return, or destruction of parcels), port or airport congestion, or other unforeseeable and uncontrollable events — Ebaoguo shall not bear financial liability or legal responsibility for any resulting consequencesFor more details, please refer to the Ebaoguo Global Forwarding Disclaimer & Insurance TermsWe are responsible for parcel transportation only and are not liable for quantity discrepancies or damage caused by the seller (e.g., wrong items, missing items, incorrect color/size/style, loose stitching, color fading, melting during transit, etc.). You may select additional services when submitting your parcel to verify product quantity and inspect product quality.
Prohibited Items #
- Items that cannot be shipped (refer to the prohibited items list at the bottom of the website)
- A complete packing list must be provided, including product names, quantities, and prices
How to Ship #
Step 1: Register and log in at https://ebaoguo.cn to obtain the Ebaoguo warehouse address and your customer ID numberStep 2: You can purchase products from any website and have them shipped to the address assigned to you, or arrange delivery yourself
Step 3: After the seller ships, pre-declare your tracking number in the parcel list
Step 4: Once the Ebaoguo warehouse receives your parcel, it will be logged in your parcel list
Step 5: When all parcels have arrived, you can submit them for shipment from the parcel list — fill in the recipient address and select the appropriate shipping line and additional services
Step 6: After the Ebaoguo warehouse packs your items as requested, you will receive a payment notification
Step 7: Once payment is confirmed, we will dispatch your shipment
Prohibited Items #
Items that are strictly prohibited from shipping– White powder, crystals
– Explosives, such as fireworks or sparklers
– Epidemic prevention supplies (masks, disinfectant, etc.)
– Road-legal electric bicycles and scooters (shipping these requires an import permit from the transport authority)
– Flammable gases, such as aerosols or camping gas; non-flammable gases, such as compressed oxygen; toxic gases, such as oxygen difluoride
– Flammable liquids, such as solvents or paint
– Flammable solids, such as matches; substances liable to spontaneous combustion, such as phosphorus; substances that emit dangerous gases when wet, such as calcium carbide
– Oxidizing substances, such as fertilizers; organic peroxides, such as fiberglass repair kits
– Toxic substances, such as pesticides; infectious substances, such as blood tests or medical specimens
– Radioactive materials, such as smoke detectors
– Corrosive substances, such as bleach or drain cleaners
– Other items, such as airbags, mobile phones, computers, pornographic material, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/bodily fluids, live or dead animals, animal hides/furs/any animal parts, wet, dry, metal, or lithium batteries or products containing them, perfume, nail polish, aftershave, hair spray, cigarettes, e-cigarettes, alcohol, prescription medication, pork products, metal cans, and products with odor leakage, etc.
Note: If prohibited items listed above are concealed within a parcel, or if contents are not truthfully declared, any resulting returns, fines, or even criminal penalties are unrelated to our company. The customer assumes full responsibility. Return shipping costs are borne by the customer.
If you are unsure whether an item can be shipped, please Contact Us first #
Before shipping, please familiarize yourself with what can and cannot be sent!
WeChat(Scan QR to Add)How long does shipping from Malaysia to China take?
Air freight typically takes 7–12 business days. Actual transit time may vary due to customs clearance.
How do I send my parcel to Ebaoguo?
Ship your parcel to our Malaysia warehouse with your customer ID. We’ll consolidate and forward it internationally on your behalf.
How is the shipping cost calculated?
Use our shipping calculator at cal.ebaoguo.com for real-time quotes. We accept multiple currencies including AUD, CNY, MYR and more. Chargeable weight is the greater of actual weight or volumetric weight (L×W×H cm ÷ 5000).
Will Chinese customs charge import tax?
In China, personal import parcels with a dutiable value at or below RMB 1,000 are generally duty-free. Above this, a consolidated tariff rate (typically 15%–50%) applies depending on the product. Ebaoguo is not responsible for customs clearance.
What items can I ship?
We can forward any item accepted by local postal services or FedEx. Prohibited items, dangerous goods (standalone lithium batteries, flammable liquids, counterfeit goods, etc.) are not accepted. Contact us if you’re unsure.
What payment methods are accepted?
We accept multiple currencies and payment methods including AUD, CNY, MYR, WeChat Pay, Alipay, and credit cards. See the checkout page for the full list.
Regardless of origin warehouse (Australia / China / Malaysia / Japan etc.), Ebaoguo offers three channel types:
| Channel | Examples | Duty terms |
|---|---|---|
| ① Consolidation line (proprietary) | Ebaoguo direct air / sea | DDP only when article explicitly labels “duty included / DDP”; otherwise DDU |
| ② Postal services (national postal) | Australia Post, China Post, Pos Malaysia, Japan Post, SingPost, etc. | DDU — recipient pays at destination |
| ③ International express | FedEx, DHL, UPS, etc. | DDU — recipient pays at destination |
The customs and tax information on this page is compiled from official government sources and is provided strictly as a shipping reference. At the time of actual clearance:
- Destination customs authorities may consider the declared value, but are not obliged to use it as the assessable basis;
- Customs may apply their own product valuation database or reference price to determine duty;
- The exact duty amount, whether duty is levied, and whether the parcel is inspected are solely at the discretion of destination customs; Ebaoguo cannot guarantee outcomes;
- This page does not constitute a tax-assessment authority and cannot be used as evidence in any customs dispute;
- All duties, VAT, consumption tax, and surcharges are paid by the recipient at destination (DDU); Ebaoguo does not collect or pre-pay duty.
How to Ship: 7 Easy Steps #
Fee Transparency — No Hidden Costs
- Shipping rate (by chargeable weight)
- Handling / warehouse intake / fumigation fees (if applicable)
- Pickup fee (if you choose home pickup)
- Extra service fees, commission, fuel surcharges
- Destination customs duty / VAT / GST (only on DDP self-operated lines marked "included")
- Import duty + GST/VAT on non-DDP routes — destination customs collects from recipient
- Insurance (optional, ~5% of declared value; shown at bottom of each card)
- Customs inspection / return / storage detention fees in exceptional cases
Contact Us #
Updated 2026-05 · Source: Ebaoguo Operations
