Shipping from Malaysia to New Zealand | Aramex · Pos Laju EMS | Ebaoguo #

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Q: How do I ship from Malaysia to New Zealand with Ebaoguo?

A: Ebaoguo offers two express air freight routes for shipping from Malaysia to New Zealand. Route 1 is Aramex — door-to-door across all of New Zealand, suitable for general goods. Route 2 is Pos Laju EMS — New Zealand-wide with no remote area surcharge, but liquids are strictly prohibited. Neither route includes duties or customs clearance. Calculate your shipping rate at https://cal.ebaoguo.com

Quick Navigation #

• 📦 Route 1: Aramex
• ✈️ Route 2: Pos Laju EMS
• 🛃 New Zealand Customs & Duties
• ⚖️ How Chargeable Weight Works
• 📋 How to Ship
• ❓ FAQ
• 🚫 Prohibited Items

Route 1: Aramex — Malaysia to New Zealand #

Route Highlights #

• Door-to-door delivery across New Zealand, including regional areas (remote area ODA surcharge may apply)
• One parcel per tracking number — no consolidation across multiple parcels
• Best for general goods (clothing, household items, books, small appliances without batteries, etc.)
• Duties and customs clearance are NOT included — all New Zealand GST and import duties are the recipient’s responsibility

Parcel Limits #

• Max actual weight per parcel: 25kg
• Max volumetric weight per parcel: 40kg
• Max single side: 200cm (oversized surcharge may apply for parcels over 120cm)
• Chargeable weight = Max(actual weight, volumetric weight); Volumetric weight = L cm × W cm × H cm ÷ 5000
• Up to 10kg: rounded up to nearest 0.5kg; over 10kg: rounded up to nearest 1kg

Transit Time #

• Approximately 3–7 business days (may be delayed by New Zealand Customs inspections)
• We cannot guarantee or influence transit times

What Can I Send? #

• General goods: clothing, footwear, bags, books, household items, small appliances without batteries
• Commercially packaged food and dried goods (whether they clear New Zealand Customs is determined by NZ Customs/MPI)
• Health supplements can be attempted, but carry a high risk of inspection, permit requirements, or confiscation/destruction. All related costs are the recipient’s responsibility. Must have English labelling showing ingredients, expiry date, country of origin, and manufacturer.

What Can’t Be Sent via Aramex? #

• Any liquids, gels, or powders (including non-hazardous liquids)
• Explosives (fireworks, gunpowder, etc.)
• Gases: aerosol cans, lighters, camping gas cylinders (full or empty), fire extinguishers
• Flammable liquids and solids: paint, alcohol, perfume, matches, petrol, kerosene
• Corrosives: mercury (including thermometers), bleach, nail polish and remover, nitric acid, battery fluid
• Oxidising substances: hair dye, disinfectants, fertilisers
• Toxic and infectious substances: pesticides, blood samples
• Radioactive materials
• Lithium batteries (unless meeting special transport requirements), airbags, strong magnetic materials
• Live or dead animals, animal products, human remains or bodily fluids
• Cigarettes, e-cigarettes and vape liquids, alcohol
• Currency, payment cards, money orders, traveller’s cheques
• Counterfeit or infringing goods
• All items prohibited by New Zealand Customs (see full list below)

Route 2: Pos Laju EMS — Malaysia to New Zealand #

Route Highlights #

• Door-to-door delivery across all of New Zealand — no remote area surcharge
• Postal channel typically offers smoother customs clearance for personal items
• One parcel per tracking number — no consolidation across multiple parcels
• Duties and customs clearance are NOT included — all New Zealand GST and import duties are the recipient’s responsibility

Parcel Limits #

• Max weight per parcel: 30kg
• Max single side: 120cm (oversized surcharge may apply for parcels over 120cm)
• Chargeable weight = Max(actual weight, volumetric weight); Volumetric weight = L cm × W cm × H cm ÷ 5000
• Up to 10kg: rounded up to nearest 0.5kg; over 10kg: rounded up to nearest 1kg

Transit Time #

• Official reference: 2–4 business days
• Actual delivery may take 7–15 business days or longer due to flights, peak seasons, or New Zealand Customs inspections
• We cannot guarantee or influence transit times

What Can I Send? #

• General goods: clothing, household items, books, small appliances without batteries
• Commercially packaged food and dried goods (whether they clear New Zealand Customs is determined by NZ Customs/MPI)
• Health supplements can be attempted, but carry a high risk of inspection, permit requirements, or confiscation/destruction. All related costs are the recipient’s responsibility. Must have English labelling showing ingredients, expiry date, country of origin, and manufacturer.
• Genuine international brand clothing (counterfeit goods are strictly prohibited)

What Can’t Be Sent via Pos Laju EMS? #

• Any liquids or gels (including skincare liquids, shampoo, beverages, etc.) — liquids are strictly prohibited on EMS
• Eggs, dairy products and their derivatives (including milk powder)
• Collagen-based products
• Aviation dangerous goods: batteries (including power banks and devices with built-in batteries), perfume, aerosols, lighters, flammables
• Cigarettes, e-cigarettes and vape liquids, alcohol
• Currency and securities
• Counterfeit or infringing goods
• All items prohibited by New Zealand Customs (see full list below)

🛃 New Zealand Customs, Duties & Import Rules #

New Zealand Import Duty & GST #

• The duty-free threshold is NZD$1,000 (goods value + freight)
• Goods exceeding NZD$1,000 will attract GST at 15%. Use the NZ Customs Duty & GST Estimator for estimates.
• Both routes are not duty-inclusive and do not include customs clearance. All New Zealand import duties, GST, customs handling fees, and biosecurity inspection fees are the recipient’s responsibility
• If your parcel is held by New Zealand Customs, they will contact the recipient directly to request documents or notify them of taxes owed
• Ebaoguo cannot provide customs documents, liaise with customs on your behalf, or advance or pay any duties or taxes. Any consequences from the recipient’s failure to respond to customs are the customer’s responsibility

Penalties for Prohibited Items #

Understanding the Difference: “Can Be Shipped” vs. “Can Be Imported” #

When we say an item “can be shipped”, we mean the carrier will accept it for export from Malaysia. This does not mean it will be cleared for entry into New Zealand — that is determined solely by NZ Customs and MPI. Please check official New Zealand regulations before you ship:

• NZ Customs — Duty & GST Allowances
• NZ Customs Duty & GST Estimator
• NZ Customs — Prohibited & Restricted Items

⚖️ How Chargeable Weight Works #

For air freight, the chargeable weight is the greater of actual weight or volumetric weight.

• Volumetric weight = L cm × W cm × H cm ÷ 5000
• Chargeable weight = Max(actual weight, volumetric weight)

Rounding Rules:

1. Minimum: 1kg. Anything under 1kg is billed as 1kg.
2. Up to 10kg: rounded up to nearest 0.5kg; over 10kg: rounded up to nearest 1kg. (e.g. 1.3kg → 1.5kg; 10.2kg → 11kg)
3. Small parcels with actual weight ≤2kg and volumetric weight ≤5kg are billed at actual weight, rounded to nearest 0.5kg.

Example:

• Parcel actual weight: 4kg; volume: 36×35×30÷5000 = 7.56kg → chargeable weight 8kg

How Are Irregular Parcels Measured? #

① Standard Box: Measured using the external length, width, and height.

② Bulging Box: If the box is deformed or bulging, measurement is taken at the widest/highest point.

③ Irregular Shape: Measured using the smallest rectangular box that can fully contain the item.

How to Ship: 7 Simple Steps #

Step 1: Register at https://ebaoguo.cn to receive your Malaysia warehouse address and member ID Step 2: Shop from any website or platform and have items delivered to your assigned warehouse address, or arrange delivery yourself Step 3: Once the seller dispatches, pre-declare the tracking number in your account’s parcel list Step 4: Once the warehouse logs your parcel, it will appear in your account Step 5: When all parcels have arrived, submit your shipment — enter your New Zealand delivery address and select your preferred route and add-on services Step 6: Once packed, the system generates your shipping fee and sends a payment notification Step 7: After payment, your shipment is dispatched

Frequently Asked Questions #

Q1: Which route is better — Aramex or Pos Laju EMS?

• Aramex: Best for general goods. Max 25kg actual / 40kg volumetric per parcel. New Zealand-wide door-to-door. Remote area ODA surcharge may apply.
• Pos Laju EMS: Max 30kg per parcel. No remote area surcharge anywhere in New Zealand. Postal channel generally clears customs smoothly. Liquids strictly prohibited.

Q2: Will I have to pay GST or customs duty when my parcel arrives in New Zealand?

Both routes are not duty-inclusive. Goods valued under NZD$1,000 (including freight) are generally duty-free, but New Zealand Customs makes the final determination. Goods over NZD$1,000 attract GST at 15%. If duties are assessed, Customs will contact the recipient directly. Ebaoguo cannot pay, advance, or negotiate any taxes on your behalf. Use the NZ Customs Estimator for an estimate.

Q3: Can I send food from Malaysia to New Zealand?

New Zealand’s Ministry for Primary Industries (MPI) enforces strict biosecurity rules. The following are prohibited or heavily restricted:

• Eggs and egg products, dairy products, freshwater fish, bee products
• Meat and meat products, corn, fresh fruit
• Rare plants and animals and their products; medicinal animal products (e.g. bird’s nest, deer antler, bear bile)
• Live animals or plants, fresh flowers, soil, biological cultures and organisms

Commercially packaged dry goods can generally be attempted, but clearance is at NZ Customs/MPI’s discretion. Always check NZ Customs prohibited items before shipping.

Q4: Can I send health supplements or vitamins from Malaysia to New Zealand?

You can try, but there is a risk of inspection, import permit requirements, or confiscation. All associated costs are the recipient’s responsibility. Products must have English labelling showing ingredients, expiry date, country of origin, and manufacturer. We recommend contacting us before shipping.

Q5: How long does shipping from Malaysia to New Zealand take?

• Aramex: Approximately 3–7 business days (may be delayed by customs inspections)
• Pos Laju EMS: Official reference 2–4 business days; actual delivery may take 7–15 business days or longer

We cannot guarantee or influence transit times.

Q6: What happens if my parcel is held by New Zealand Customs?

New Zealand Customs will contact the recipient directly to request documentation or payment of duties. Ebaoguo cannot intervene, provide customs documents, or pay on your behalf. If the recipient fails to respond in time, the parcel may be returned or destroyed — all resulting costs are the customer’s responsibility.

Q7: Why can’t I send liquids via Pos Laju EMS?

Pos Laju EMS is an air postal service. Aviation safety regulations strictly prohibit liquids from being transported as airmail without special packaging and approval. Liquids risk leaking during transit, creating a safety hazard. If you need to ship liquid products, please contact us to check whether Aramex may be suitable.

Q8: Is there insurance? What’s covered?

• Insurance is optional — 5% of declared value, minimum premium RM$30
• A valid proof of purchase is required; must be purchased before dispatch
• With insurance — maximum payout for total loss: RM1,000 per shipment
• Without insurance — maximum compensation for total loss: RM150 (including freight)
• Insurance does not cover damage, partial loss, customs seizure, or deterioration

Q9: What is an ODA surcharge and does it apply to me?

For the Aramex route, if the delivery postcode is classified as remote or rural, an Out of Delivery Area (ODA) surcharge applies automatically. You can check at the time of quote. Pos Laju EMS has no remote area surcharge — same rate to all New Zealand addresses.

Q10: Can I send my personal belongings or used items?

Yes — clothing, shoes, books, non-battery household items, and similar general goods are generally fine on both routes. Make sure nothing on the prohibited list is included and declare everything accurately. Note that insurance does not apply to personal or second-hand items.

🚫 Prohibited & Restricted Items #

Highly Restricted or Prohibited by New Zealand Customs & MPI #

• Eggs and all egg products
• Dairy products, freshwater fish, bee products
• Meat and meat products (not commercially processed)
• Seeds, nuts, legumes, corn, and straw packaging materials
• Fresh fruit, vegetables, plants, fresh flowers, and floral arrangement materials
• Soil, sand, biological cultures and organisms
• Rare and protected animals and plants and their products
• Medicinal animal products (e.g. bird’s nest, deer antler, bear bile)
• Animal food, medicines and vaccines, food additives, pesticides, insecticides

More prohibited and restricted items: NZ Customs Prohibited & Restricted Items

Prohibited on Both Routes #

• Perfume, nail polish, aerosols, and any pressurised canisters
• Explosives (fireworks, gunpowder, etc.)
• Flammable gases, liquids, solids (camping gas, paint, matches, etc.)
• Oxidising substances, organic peroxides (fertilisers, resins, etc.)
• Toxic substances, infectious materials (pesticides, blood samples, etc.)
• Radioactive materials
• Corrosive substances (acids, alkalis, bleach, mercury, etc.)
• Lithium batteries (unless meeting special transport requirements), airbags, strong magnetic materials
• Live or dead animals, animal products, human remains or bodily fluids
• Cigarettes, e-cigarettes and vape liquids, alcohol
• Prescription medication
• Currency, payment cards, securities
• Counterfeit or infringing goods

❗ Not sure if your item can be shipped? Always check with us first. #

Insurance #

• Insurance is optional — 5% of declared value, minimum premium RM$30
• A valid purchase invoice is required; insurance must be purchased before dispatch
• With insurance: maximum payout for total loss is RM1,000 per shipment
• Without insurance: maximum compensation for total loss is RM150 (including freight)
• Insurance does not cover damage, partial loss, customs seizure, deformation, or deterioration

Please read the full Ebaoguo Global Forwarding Disclaimer & Insurance Policy Please read our full insurance and disclaimer policy before shipping

Contact Us #

Updated 2026-05 · Source: Ebaoguo Operations