Shipping from New Zealand to Malaysia

📌 From 2024-01-01: Malaysia applies a 10% Low Value Goods (LVG) Sales Tax on imported goods valued at ≤ RM500, collected by the seller at point of sale. Source: AusPost

ℹ️

If you need to ship from Malaysia to New Zealand, we’ve got you covered too! We also offer parcel forwarding from Malaysia to New Zealand. #

ℹ️

New Zealand Warehouse — Important Notes #

• All parcels must be pre-declared in the Ebaoguo system before they arrive at our New Zealand warehouse. Without a pre-declaration, your parcel will not appear in your account.
• If a parcel is found to contain prohibited or restricted items, all return shipping costs, customs fees, fines, and liabilities will be borne by the sender and charged at actual cost.

ℹ️ We offer 3 shipping options (available options will be shown automatically when you submit your shipment order). All shipping fees are calculated based on the consolidated box weight.

1. NZ Post
2. Aramex
3. UPS

New Zealand to Malaysia — Shipping Cost Estimate

NZ Post Route — NZPOST — shipping from new zealand to malaysia #

ℹ️ This route does not include duties or customs clearance. Ebaoguo has no control over customs inspections or any resulting charges, including import duties, tariffs, temporary import/export fees, or return shipping costs. Any additional charges incurred upon delivery must be paid by the recipient.

1. Dispatched Monday to Friday (excluding public holidays)
2. Get an instant estimate at https://cal.ebaoguo.com
3. If taxes or customs issues arise, the recipient will be contacted to make payment and provide relevant documents
4. Our quoted prices include fuel surcharges, peak season surcharges, and remote area delivery fees. They do not include secondary charges incurred at the destination, such as customs brokerage fees, address change fees, or re-delivery fees. If such charges arise, we will contact the sender to arrange payment.

Customs policies vary by country and product. Please check the destination country’s customs website to confirm whether your items can be imported. Click here to view items that NZ Post cannot send as international mail.

Aramex #

ℹ️ This route does not include duties or customs clearance. Ebaoguo has no control over customs inspections or any resulting charges, including import duties, tariffs, temporary import/export fees, or return shipping costs. Any additional charges incurred upon delivery must be paid by the recipient.

1. Multiple boxes to the same delivery address can be combined; minimum chargeable weight 1 kg, rounded up to the nearest 1 kg;
2. A purchase invoice must be provided at the time of dispatch
3. Dispatched Monday to Friday (excluding public holidays)
4. Get an instant estimate at https://cal.ebaoguo.com
5. If taxes or customs issues arise, the recipient will be contacted to make payment and provide relevant documents
6. Our quoted prices include fuel surcharges, peak season surcharges, and remote area delivery fees. They do not include secondary charges incurred at the destination, such as customs brokerage fees, address change fees, or re-delivery fees. If such charges arise, we will contact the sender to arrange payment.

UPS #

ℹ️ This route does not include duties or customs clearance. Ebaoguo has no control over customs inspections or any resulting charges, including import duties, tariffs, temporary import/export fees, or return shipping costs. Any additional charges incurred upon delivery must be paid by the recipient.

1. Multiple boxes to the same delivery address can be combined; minimum chargeable weight 1 kg, rounded up to the nearest 1 kg;
2. Chargeable weight: the greater of actual weight and volumetric weight (length × width × height ÷ 5000 cm)
3. A purchase invoice must be provided at the time of dispatch
4. Dispatched Monday to Friday (excluding public holidays)
5. Get an instant estimate at https://cal.ebaoguo.com
6. If taxes or customs issues arise, customs will contact the recipient to make payment and provide relevant documents
7. Our quoted prices include fuel surcharges, peak season surcharges, and remote area delivery fees. They do not include secondary charges incurred at the destination, such as customs brokerage fees, address change fees, or re-delivery fees. If such charges arise, we will contact the sender to arrange payment.

New Zealand Routes — Insurance #

• We offer customers the option to purchase shipping insurance for higher compensation in the event of loss.
• If you choose not to purchase insurance, compensation will be provided under our standard free insurance terms.
• For third-party carriers such as NZ Post, FedEx, DHL, Aramex, and UPS, we will assist you in filing a claim under the carrier’s uninsured compensation policy. The timeline and amount are ultimately determined by the carrier.
• We do not accept requests to add insurance after dispatch, nor claims for full value reimbursement where the declared value was understated at the time of submission.
• For full details, please refer to the Ebaoguo Global Forwarding Disclaimer and Insurance Terms.

Ebaoguo Additional Services & Fees

Shipping Cost Calculator

What can and can’t be shipped?

Prohibited Items & Shipping Restrictions #

❌ Not accepted on any Ebaoguo route: tobacco products (cigarettes, e-cigarettes, vaping devices, heated tobacco), standalone lithium batteries, liquid items, counterfeit goods.

ℹ️ Suitable for general goods, food, skincare products, and common medicines. Liquids cannot be shipped. Items that can be sent from New Zealand may still be refused entry at the destination — always verify that your goods comply with the import rules of the destination country or region.

ℹ️ Customs policies vary by country and product. Please check the destination country’s customs website before shipping. Click here to view items that NZ Post cannot send as international mail.

Frequently Asked Questions #

Is delivery door-to-door?

Yes, international EMS delivers directly to the address you provide. If delivery is unsuccessful, the local carrier will contact you to arrange collection from their service point.

My parcels are arriving at the warehouse over several days — can I submit multiple shipment orders?

International EMS processes one parcel per shipment order. If multiple orders are submitted together, the minimum weight and incremental weight for each order are calculated separately — they are not combined.

The dimensions and weight recorded at the warehouse differ from what the seller stated — what should I do?

Our warehouse measures and weighs every parcel upon arrival. If you have any concerns about the recorded dimensions or weight, please contact customer service before submitting your order to verify.

I want to return a parcel — can you refuse delivery?

Our warehouse is unable to identify which parcels require a return at the time of receipt. Once your parcel has been checked in, please submit the return address and our warehouse will arrange dispatch.

Can you consolidate my parcels into one box?

When you submit multiple parcels under a single shipment order, our warehouse will consolidate smaller parcels into your larger box where possible, to prevent items from getting lost in transit and to reduce volumetric weight. Box consolidation is free of charge. If a new box is required, an additional box fee will apply. The final dimensions after consolidation may differ from those at the time of submission. The system will use the chargeable weight after consolidation as the billing reference. If you do not want certain parcels consolidated, please note this in the shipment order remarks.

I bought a lot of items — can I fill in the declaration roughly?

When submitting your shipment order, you are required to declare all purchased items accurately in English. For items of the same category, such as clothing, you may list them collectively as “Clothes” and enter the actual purchase price. Customs may randomly inspect shipments and request proof of purchase (such as invoices or screenshots). Any customs charges resulting from incorrect declarations will be your responsibility.

WeChat Customer Service (scan to add)