📦 Route: Hong Kong → Malaysia (UPS international express)
⏱ Transit Time: Typically 1–5 business days
🚚 Carrier: UPS (dispatched from the Ebaoguo Hong Kong warehouse)
🛃 Customs: Not included / DDU — any duties and taxes are payable by the recipient in Malaysia
💰 Rates: Estimate with the shipping calculator →
📅 Updated:
📌 From 1 January 2024: Malaysia applies a 10% Low Value Goods (LVG) Sales Tax on imported goods valued at ≤RM500, collected by the seller at point of sale. Source: AusPost
Hong Kong to Malaysia Consolidated Shipping Line — hong kong to malaysia shipping #
Hong Kong to Malaysia Shipping Rates (UPS): #
-
Rates follow UPS live tariffs and vary with weight, dimensions and fuel surcharges — use the Ebaoguo shipping calculator for an up-to-date quote
-
Chargeable weight: the greater of actual weight or volumetric weight (L×W×H cm ÷ 5000, per UPS billing rules)
Transit Time: #
-
Daily cut-off, dispatch the following working day. Typically 1–5 business days (delays may occur if customs inspection or duty payment is required)
- Not included (DDU). Any Malaysian duties and taxes are generally advanced by UPS and collected from the recipient on or before delivery, possibly with a disbursement fee. Please let your recipient know in advance.
Shipping Restrictions: #
- Accepts small battery-powered items (batteries must comply with IATA air-transport rules)
- Cosmetics, skincare products and essential oils currently have no available shipping option on this route — contact customer service before sending liquids to the Hong Kong warehouse
-
Multiple items per shipment accepted; charged by chargeable weight; parcel consolidation available
- Single-parcel weight and size limits are shown at checkout
- All legal goods permitted for air transport and importation into Malaysia are accepted
- For commercial goods, please consult our customer service team before shipping
- See the end of this page for the full list of prohibited items
Other Important Notes: #
- Ebaoguo is not liable for deformation, deterioration, melting, damage, or liquid leakage caused by environmental changes during transit. Please ensure items are properly packaged before shipping.
- Please declare all items accurately. Any customs detention, inspection, duties, fines, or confiscation resulting from false, incomplete, or incorrect declarations will be the sole responsibility of the customer.
- Insurance is available at 5% of the declared value. A purchase invoice must be provided, and insurance must be purchased before dispatch. Without insurance, the maximum compensation for loss is the equivalent of AU$100 per waybill (including shipping fees).
- Insurance does not apply to personal or second-hand items, or goods for which a purchase invoice cannot be provided. With insurance, the maximum coverage per waybill is the equivalent of AU$500.
- For full details, please refer to the Ebaoguo Global Forwarding Disclaimer and Insurance Terms
Ebaoguo Hong Kong Warehouse — Service Fees & Value-Added Services #
Value-Added Services Available at the Hong Kong Warehouse #
- Storage Fees
- Free storage for up to 60 days (Day 0 = the day the parcel arrives at the warehouse). After the free period, a fee of HK$12.50 per item per day applies, and long-overdue parcels are periodically disposed of.
- Value-Added Services
⚠️ Price list temporarily unavailable. Please use the Ebaoguo Shipping Calculator for a quote.
- If the value-added service you need is not listed above, please contact our online customer service team and we will do our best to assist you.
Ebaoguo Hong Kong Warehouse — Service Fees & Value-Added Services #
Value-Added Services Available at the Hong Kong Warehouse #
- Storage Fees
- Free storage for up to 60 days (Day 0 = the day the parcel arrives at the warehouse). After the free period, a fee of HK$12.50 per item per day applies, and long-overdue parcels are periodically disposed of.
- Value-Added Services
⚠️ Price list temporarily unavailable. Please use the Ebaoguo Shipping Calculator for a quote.
- If the value-added service you need is not listed above, please contact our online customer service team and we will do our best to assist you.
How long does shipping take?
UPS dispatches daily (cut-off every day, dispatch the following working day) and delivery typically takes 1–5 business days. Actual time may vary with customs clearance, duty payment and public holidays.
How do I send my parcel to Ebaoguo?
Send your parcel to Ebaoguo’s HK warehouse and include your customer ID. Once received, we consolidate and forward it internationally — no need for you to handle the international shipping yourself.
Will Malaysian customs charge import duties?
Possibly. This route is DDU — shipping fees do not include Malaysian duties or taxes. Since 1 January 2024, imported goods valued at RM500 or less are subject to 10% LVG sales tax, and goods above RM500 may attract import duty and SST depending on category. Duties incurred at clearance are generally advanced by UPS and collected from the recipient, possibly with a disbursement fee. The final determination rests with Malaysian customs.
What items can I ship?
General goods, clothing, books, small battery-powered items (compliant batteries), supplements and sealed foods and snacks can be shipped. Cosmetics, skincare and essential oils currently have no available option on this route. Prohibited and dangerous goods are not accepted — including standalone lithium batteries, flammable liquids, tobacco products (cigarettes, e-cigarettes, vaping devices), and counterfeit goods. If in doubt, please check with our customer service team.
What payment methods are accepted?
Ebaoguo accepts multiple currencies and payment methods, including AUD, CNY, MYR, and other major currencies, as well as WeChat Pay, Alipay, and credit cards. Please refer to the checkout page for the latest options.
Regardless of the origin warehouse (Australia / China / Malaysia / Japan, etc.), Ebaoguo operates three types of shipping channels:
| Channel Type | Examples | Duty Responsibility |
|---|---|---|
| ① Consolidated Line (Ebaoguo-operated) | Ebaoguo direct air / sea freight lines | Duties included only when the article explicitly states “DDP / duties & taxes included”; otherwise DDU applies |
| ② Postal Services (national post) | Australia Post / China Post / Pos Malaysia / Japan Post / SingPost, etc. | DDU — recipient pays duties at destination |
| ③ International Couriers | FedEx / DHL / UPS, etc. | DDU — recipient pays duties at destination |
How to Ship — 5 Simple Steps #
- Sign up: Register at dashboard.ebaoguo.com and instantly receive your personal warehouse address and member ID.
- Use the warehouse address: When shopping online, enter the Ebaoguo warehouse address as your delivery address and include your member ID in the address line.
- Parcels arrive at warehouse: We photograph and log every package upon arrival — you’ll see weight, dimensions, and photos in your dashboard.
- Submit shipment & pay: From the dashboard, choose destination, fill recipient details, upload invoices if required, confirm the live quote and pay.
- Track & receive: Once paid, we dispatch and provide tracking — follow your parcel online until delivery.
Contact Us #
Updated 2026-07 · Source: Ebaoguo Operations
